Zulma Hinojos
Odessa,TX
Summary
Excellent communicator and dependable team player with strong understanding of insurance industry. Adept at building relationships with clients, brokers and other stakeholders while delivering outstanding service. Highly organized and detail-oriented with strong ability to identify potential risks and develop solutions.
Overview
15
15
years of professional experience
Work History
Licensed Insurance Agent
Andrew Hernandez State Farm
03.2009 - Current
- Calculated quotes and educated potential clients on insurance options.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Obtained underwriting approval by completing application for coverage.
- Provided coverage option information to assist clients in protecting assets.
- Promoted products and services using upselling and other sales strategies.
- Upsold additional products and services after identifying customer needs and requirements.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Maintained high standards of customer service by building relationships with clients.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
- Cross-sold insurance products to existing clients to reach sales targets.
Sales Representative
Ross
02.2008 - 03.2009
- Skilled at working independently and collaboratively in team environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Strengthened communication skills through regular interactions with others.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Met existing customers to review current services and expand sales opportunities.
Education
High School Diploma -
Presidio High School
Presidio, TX05.1989
Skills
- Insurance Coverage Review
- Insurance Practices
- Update Records
- Insurance Eligibility
- Oral and Writing Communication
- Billing Procedures
- Policy Writing
- Sell Policies
- Customer Follow-Up
- Life Insurance
- Client Retention
- Clerical Support
- Professional Relationships
- Premium Collection
- Quotes and Sales
- Customer Service and Assistance
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Licensed Insurance Agent
Andrew Hernandez State Farm
03.2009 - Current
Sales Representative
Ross
02.2008 - 03.2009
High School Diploma -
Presidio High School
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