JAYME ANDERSON-MCNEIL
Peachtree Corners,USA
Summary
Highly accomplished P&C insurance professional with over 30 years of extensive industry knowledge and a proven ability to drive operational excellence. Successfully transitioned into leadership roles over the past three years, demonstrating strong capabilities in team guidance, performance management, and strategic oversight within personal lines auto and fire. Adept at leveraging deep insurance expertise to foster collaboration, optimize processes, and achieve critical business objectives. Seeking to apply seasoned industry insight and developing leadership acumen in a challenging management position.
Professional with significant expertise in team leadership and operational management. Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict resolution, process optimization, and strategic planning, with flexible approach to evolving business needs. Known for reliability, strong communication, and fostering productive work environment.
Overview
28
28
years of professional experience
Work History
ECC Auto Supervisor
State Farm Insurance
Dunwoody, GA
03.2026 - Current
- Supervise daily operations to ensure compliance with company policies and regulatory requirements.
- Manage conflict resolution, fostering a positive work environment and enhancing team collaboration.
- Analyze performance metrics to identify trends and drive strategic decision-making for service delivery.
- Mentor - providing guidance on best practices in insurance operations and customer engagement strategies.
- Lead regular team meetings to communicate goals, provide feedback, and reinforce company values among employees.
- Enhance communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrate commitment to the organization''s core values, leading by example and fostering a culture of excellence.
ECC Fire Supervisor
State Farm Insurance
Dunwoody, GA
11.2024 - 03.2026
- Lead and direct underwriting operations for homeowners, renters, boats, PLUP, and other fire products ensuring high-quality service delivery and adherence to strategic directives.
- Oversee underwriting processes, ensuring critical regulatory requirements are consistently met and operational standards are upheld.
- Conduct comprehensive quality reviews and assessments of underwriting functions to drive operational excellence and compliance.
- Guide employee development, performance management, and training initiatives to foster a high-performing and engaged team environment.
- Analyze operational workflows, identify opportunities for enhancement, and implement process improvements aligned with business goals and compliance mandates.
- (Leveraging 30+ years of insurance expertise to lead and optimize Fire underwriting operations)
ECC Auto Supervisor
State Farm Insurance
Dunwoody, GA
09.2023 - 11.2024
- Managed underwriting operations and provided leadership for teams supporting vehicle and recreational vehicle underwriting.
- Drove employee development and managed operational processes to achieve critical underwriting quality and service objectives.
- Administered underwriting programs and resolved complex system and process challenges to optimize operational efficiency.
- (Applying deep industry knowledge to manage and optimize Auto underwriting functions)
Underwriter
Dunwoody, GA
02.2019 - 09.2023
- Actively participated in the Leadership Development Experience (LDE) program, serving as both a mentor and mentee, cultivating leadership skills and fostering a culture of continuous learning.
- Led team huddles to effectively communicate operational goals, disseminate key updates, and reinforce best practices, demonstrating emerging leadership in team alignment and productivity.
- Provided comprehensive training to peers and agency partners on underwriting products, procedures, and essential compliance requirements, enhancing team and partner capabilities.
- Successfully resolved partner concerns through clear and empathetic communication, de-escalating issues and fostering strong, productive relationships.
- Ensured consistent adherence to federal and state underwriting regulations and internal company policies, maintaining a high standard of compliance.
- (Developing leadership potential through mentoring and training while mastering underwriting complexities)
Underwriting Service Assistant
Johns Creek, GA
10.1998 - 02.2019
- Provided critical operational support to underwriting teams by managing application processing and call center functions.
- Spearheaded the Auto Growth Contact Center and VIN unit operations, overseeing complex investigations and training new staff to ensure operational readiness.
- Developed and delivered training programs for employees on underwriting protocols and customer service standards, contributing to skill enhancement and service quality.
- (Foundation of 20+ years in critical insurance operational support)
Education
AI For Work And Life - Artificial Intelligence
University of North Florida
Gainesville, FL12.2025
Bachelor of Arts - Criminal Justice Administration, Human Services and the Criminal Justice System
University of Phoenix
Tempe, AZ09.2017
Human Services of The Criminal Justice System - Human Services
University of Phoenix
Tempe, AZ09.2017
Skills
- P&C Underwriting Leadership (Personal Lines Auto & Fire)
- Team Development & Mentorship
- Performance Improvement & KPI Management
- Regulatory Compliance & Quality Assurance
- Process Optimization & Workflow Enhancement
- Customer Service Excellence
- Change Management Initiatives
- Customer service
- Insurance Operations
AWARDS & RECOGNITION
Recipient of On-the-Spot Awards for exceptional performance and Ovation Award for outstanding contributions., Recognized with Multiple Good Act Awards for exemplary project work and teamwork., Active member of the Customer Champion Committee, dedicated to promoting service excellence.
Timeline
ECC Auto Supervisor
State Farm Insurance
03.2026 - Current
ECC Fire Supervisor
State Farm Insurance
11.2024 - 03.2026
ECC Auto Supervisor
State Farm Insurance
09.2023 - 11.2024
Underwriter
02.2019 - 09.2023
Underwriting Service Assistant
10.1998 - 02.2019
AI For Work And Life - Artificial Intelligence
University of North Florida
Bachelor of Arts - Criminal Justice Administration, Human Services and the Criminal Justice System
University of Phoenix
Human Services of The Criminal Justice System - Human Services
University of Phoenix