Jayme Ault
Buena Park,CA
Summary
Well versed in handling complex business customer needs and assistance. Knowledgeable about managing financial transactions, preventing fraud and complying with banks regulations and procedures. Reliable and Organized Team Member. I enjoy working with customers helping their businesses grow.
Overview
31
31
years of professional experience
Work History
Small Business Banker
Wells Fargo Bank, N.A.
Tustin, CA
01.2018 - Current
- Manage a book of 500 Business Customers. Contacting quarterly and setting in person appointments.
- Worked with borrowing clients to procure updated financial information on ongoing basis.
- Met with existing clients and prospects through personal calling efforts and other contacts to discuss business needs.
- Maintained friendly and professional customer interactions.
- Established rapport with new clients to increase satisfaction and loyalty.
- Executed wire transfers, stop payments and account transfers.
Business Specialist
Wells Fargo Bank
Anaheim, CA
01.2012 - 01.2018
- Consistently built long-term relationships with existing and new customers.
- Conducted research to identify customer needs.
Branch Manager
Wells Fargo Bank, N.A.
Seal Beach, CA
10.2001 - 01.2012
- Gathered and reviewed customer feedback to improve operations.
- Assessed employee performance and developed improvement plans.
- Maintained friendly and professional customer interactions.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
Personal Banker
Wells Fargo Bank, N.A.
Garden Grove, CA
03.1997 - 01.2001
- Created innovative financial solutions to meet customer needs and provide competitive edge.
- Processed customer requests for statements, ordering additional checks and updating customer personal information in database.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
Customer Service Representative
Wells Fargo Bank, N.A.
Orange, CA
10.1990 - 03.1997
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
High School Diploma -
Cypress High School
Cypress, CA06.1978
Skills
- Regulatory Compliance
- Honest and Ethical
- Customer Service
- Relationship Building
- Product and Service Sales
- Account Services
- Customer Service-Oriented
- Task Prioritization
- New Account Setup
- Time Management
- Team Leadership
- Staff Scheduling
Timeline
Small Business Banker
Wells Fargo Bank, N.A.
01.2018 - Current
Business Specialist
Wells Fargo Bank
01.2012 - 01.2018
Branch Manager
Wells Fargo Bank, N.A.
10.2001 - 01.2012
Personal Banker
Wells Fargo Bank, N.A.
03.1997 - 01.2001
Customer Service Representative
Wells Fargo Bank, N.A.
10.1990 - 03.1997
High School Diploma -
Cypress High School