Jayme Bergman
Allendale,MI
Summary
Friendly, professional, experienced in high-volume environments, and knowledgeable about different drink options. Versed in safe drink service and applicable laws. Dependable worker with flexible schedule and attention to detail.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Bar Manager
Bridge Street Bar
Grand Rapids, MI
03.2025 - 03.2026
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
Bartender
EVE Nightclub | The B.O.B.
Grand Rapids, MI
09.2023 - 11.2024
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Greeted customers and provided excellent customer service.
- Provided drink suggestions to customers based on their preferences.
- Resolved customer complaints in a professional manner.
- Processed payments accurately and efficiently with POS system.
- Assisted in setting up the bar for service shift.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Adhered to state regulations regarding serving alcohol responsibly.
- Developed good working relationships with fellow employees through effective communication.
Bartender/Server
Applebee's
Big Rapids, MI
06.2020 - 10.2023
- Preparing drinks to meet Applebee's standards in a fast-paced environment while maintaining a clean workspace.
- Ensured consistent customer satisfaction through quality preparation.
- Taking food and drink orders and providing a full-service dining experience and completing payment.
- Ensured safe and responsible serving practices at all times.
Barista
Starbucks
Big Rapids, MI
11.2018 - 02.2020
- Memorizing drink recipes and preparing and serving beverages to customer specifications.
- Maintaining a clean workspace and storefront.
- Responsible for taking orders and completing payment on POS system.
Education
Ferris State University
Big Rapids, MIHigh School - undefined
Allendale High School
Skills
- Service Excellence
- Clear Communication Skills
- Rapid Learner
- Excellent Retention Skills
- Warm Customer Relations
- Wine and liquor knowledge
- Knowledge of craft and microbrews
- Responsible Alcohol Service
- Complex Problem-Solving
- Professional Appearance
- Safe service compliance
- Health codes compliance
- Extensive spirits knowledge
- Outstanding customer service
Certification
- ServSafe 2023- Food Handling
- ServSafe 2023- Alcohol Safety
- TIPS Certification 2025
Timeline
Bar Manager
Bridge Street Bar
03.2025 - 03.2026
Bartender
EVE Nightclub | The B.O.B.
09.2023 - 11.2024
Bartender/Server
Applebee's
06.2020 - 10.2023
Barista
Starbucks
11.2018 - 02.2020
High School - undefined
Allendale High School
Ferris State University