Jayme Hoiness
Bartender
Enumclaw,WA
Summary
Passionate administration professional with 10+ years experience in communication with people from all backgrounds. Specializes in Interpersonal/Intercultural communication, and Business Administration. Seeking to utilize skills to help businesses grow closer with customers, building everlasting loyalty, through exceptional customer service.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Loan Officer Assistant
Movement Mortgage
Bellevue, WA
10.2020 - Current
- Communicated with customers daily to request information and complete paperwork.
- Liaised with clients to guide through loan closing process and skillfully handle any concerns.
- Prepared professional business correspondence on behalf of loan officer to obtain information and facilitate processing steps.
- Answered inquiries and provided superior customer service to clients.
Website Performance Manager
CDK Global
Seattle, WA
10.2017 - 09.2020
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Created consistent structural input format to maintain site continuity by authoring and implementing best-practices for designers and content providers.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Collected and responded to user feedback through iterative improvements to site structure and content.
Lead Bartender
Stubblefields
Pullman, WA
08.2015 - 08.2017
- Kept bar presentable and well-stocked to meet customer needs.
- Trained 7 new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Served high customer volumes during special events, nights, and weekends.
Barista
Starbucks
Maple Valley, WA
2012.07 - 2015.07
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Education
Bachelor of Arts - Social Sciences + Focus Areas
Washington State Unversity
Pullman05.2017
Skills
- Customer Satisfaction
- Customer Interaction
- Cash Handling
- Beer, Wine and Soju Cocktails
- Patron Rapport
- Attending Multiple Customers
Certification
- NMLS License
- Leadership in Training 101 Certified
References
Diane Ciao
Loan Officer
(206)430-8280
Damon Golden
Owner and Manager
(509)432-4066
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Loan Officer Assistant
Movement Mortgage
10.2020 - Current
Website Performance Manager
CDK Global
10.2017 - 09.2020
Lead Bartender
Stubblefields
08.2015 - 08.2017
Barista
Starbucks
2012.07 - 2015.07
Bachelor of Arts - Social Sciences + Focus Areas
Washington State Unversity
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