Jayme Maul
TULSA
Summary
Dynamic Travel Advisor with CX Loyalty Connections, renowned for delivering exceptional customer service and cultivating lasting client relationships. Expert in negotiating travel deals and optimizing itineraries using Sabre GDS. Recognized for creativity and strong interpersonal skills, enhancing customer satisfaction and loyalty through tailored travel solutions.
Overview
13
13
years of professional experience
Work History
Travel Advisor
CX Loyalty Connections
10.2023 - 04.2025
- Contacted preferred suppliers for air, hotel and ground transportation to receive incentives, upgrades and other amenities for clients.
- Booked transportation using booking engines and Sabre GDS, made hotel reservations and collected payments to optimize trip planning.
- Resolved travel problems, processed complaints and issued refunds to maintain customer satisfaction.
- Input data into [Software] to improve business efficiency and reduce costs by automating operations workflow.
- Maintained favorable working relationships with co-workers to foster and promote cooperative working environment.
- Responded promptly to client calls and emails requesting new travel arrangements or changes to existing itineraries to provide optimal customer service.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Followed up with customers to increase customer service with travel plans.
- Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
Customer Service Representative
DISH
08.2022 - 04.2024
- Responded to customer requests for products, services, and company information.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Promptly responded to inquiries and requests from prospective customers.
- Investigated and resolved customer inquiries and complaints quickly.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Implemented and developed customer service training processes.
- Maintained up-to-date knowledge of product and service changes.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Met customer call guidelines for service levels, handle time and productivity.
Customer Service Representative
AT&T
04.2018 - 08.2022
- Responded to customer requests for products, services, and company information.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Promptly responded to inquiries and requests from prospective customers.
- Investigated and resolved customer inquiries and complaints quickly.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Customer Service Representative
US Cellular Wireless
11.2011 - 07.2017
- Responded to customer requests for products, services, and company information.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Promptly responded to inquiries and requests from prospective customers.
- Investigated and resolved customer inquiries and complaints quickly.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Education
High School Diploma -
Cushing HS
Cushing, OK08-1998
Skills
- Excellent customer service
- Creativity and innovation
- Strong interpersonal skills
- Exceptional communication
Timeline
Travel Advisor
CX Loyalty Connections
10.2023 - 04.2025
Customer Service Representative
DISH
08.2022 - 04.2024
Customer Service Representative
AT&T
04.2018 - 08.2022
Customer Service Representative
US Cellular Wireless
11.2011 - 07.2017
High School Diploma -
Cushing HS
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