Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Jayme Shackleford

Jayme Shackleford

Dayton,OH

Summary

Detail-oriented professional with experience as a Mental Health Technician at Dayton Children’s Hospital. Skilled in maintaining accurate patient records, managing data in electronic health record (EHR) systems, and ensuring compliance with healthcare protocols. Demonstrates strong organizational abilities, attention to detail, and the capacity to manage multiple tasks efficiently. Proven track record in providing exceptional customer service, problem-solving, and supporting team collaboration. Adaptable and committed to maintaining a well-organized, supportive, and efficient work environment.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Mental Health Technician

Dayton Children's Hospital
Dayton, OH
06.2023 - Current

Compassionate and dedicated mental health professional with one year of experience providing high-quality patient care. Skilled in crisis intervention, therapeutic communication, and collaborating with interdisciplinary teams to achieve holistic patient outcomes. Demonstrates strong leadership and a commitment to fostering a supportive, empathetic environment for both patients and staff.

Meticulously organized in maintaining detailed documentation of patient progress, ensuring accurate, up-to-date records in compliance with healthcare regulations and organizational standards. Proficient in utilizing electronic health record (EHR) systems to track treatment plans, monitor behavioral changes, and document patient interactions. Consistently maintained confidentiality and adhered to ethical guidelines when documenting sensitive patient information.

Server

Olive Garden
Dayton, OH
03.2018 - 11.2023

Assisted in training and mentoring new servers to ensure high performance and consistency. Accurately took and processed customer orders in a timely manner, ensuring attention to detail. Prepared drinks according to established recipes, and maintained consistent quality. Maintained in-depth knowledge of current menu items, ingredients, garnishes, and preparation methods. Monitored the dining room for cleanliness, proper setup, and overall ambiance. Responded efficiently to guest inquiries and resolved complaints in a professional and empathetic manner. Handled cash transactions accurately, adhering to company policies and procedures for cash management.

Education

Bachelor of Science - PreMedicine

University of Dayton
Dayton
05-2023

Skills

  • Charting and clinical documentation
  • Excellent customer service skills
  • De-escalation techniques
  • Data confidentiality
  • Inventory management
  • Problem-solving
  • Group therapy facilitation
  • Organized and consistent work ethic

Certification

  • American Heart Association CPR Certified, expires 9/2026

Timeline

Mental Health Technician

Dayton Children's Hospital
06.2023 - Current

Server

Olive Garden
03.2018 - 11.2023
  • American Heart Association CPR Certified, expires 9/2026

Bachelor of Science - PreMedicine

University of Dayton
Jayme Shackleford