Jaymee Acton
Gainesville,GA
Summary
Driven individual with several years of experience using proven time management skills to complete required workloads efficiently and effectively. Offering keen attention to detail and strong organizational skills to handle multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent and team environments.
Overview
10
10
years of professional experience
Work History
Service Excellence Analyst
PURE Programs
05.2023 - Current
- Led all onboarding and ongoing training for PURE Programs Operations.
- Partnered with Underwriting to streamline workflows and processes.
- Participated in end- to- end User Acceptance Testing for PURE Programs Course of Construction and Western States new product launch.
- Partner with Underwriting to prioritize IT enhancements for Operations, including representing Programs Operations in the E&S Renewal Automation process.
- Led the effort to launch Guru, a new workforce management platform.
- Implemented a new quality audit program to increase Underwriting Administrator's technical and service proficiency, along with provide enhanced opportunities for coaching and feedback.
- Led Pure Programs Operations in the development and maintenance of Robotic Process Automation (RPA) to leverage technology and improve efficiency.
- Conducted needs analyses through Case Reviews with Programs leadership about their teams’ knowledge and performance gaps and work to develop solutions to address those needs.
Underwriting Administrator
PURE Programs
05.2022 - 05.2023
- Maintained high level of detail and efficiency while quoting potential customers.
- Cultivated relationships with brokers to ensure requirements are met and assist with all PURE Programs questions.
- Assisted and communicated with PURE Programs Underwriters to process binds, renewals, and endorsements.
- Participated in User Acceptance Training to help maintain seamless roll out for new products.
Assistant Women's Basketball Coach
University Of North Georgia
06.2014 - 05.2022
- Primary recruiter for all potential Student Athletes.
- Led on court practice and skill development sessions.
- Developed and maintained relationships with athletes, coaches, and staff.
- Helped maintain and manage team budget.
- Led UNG's Leadership Academy.
Education
Master of Science - Kinesiology
University of North Georgia
Dahlonega, GA12.2018
Bachelor of Science - Kinesiology
University of North Georgia
Dahlonega, GA05.2015
Skills
- Quick Study
- Team Collaboration and Leadership
- Organized
- Decisive and Self-Motivated
- Skilled at Time Management
- Project Management
Timeline
Service Excellence Analyst
PURE Programs
05.2023 - Current
Underwriting Administrator
PURE Programs
05.2022 - 05.2023
Assistant Women's Basketball Coach
University Of North Georgia
06.2014 - 05.2022
Master of Science - Kinesiology
University of North Georgia
Bachelor of Science - Kinesiology
University of North Georgia
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