Jayme Selman
Cincinnati,Ohio
Summary
Compassionate professional dedicated to enhancing patient and family experiences through strategic problem-solving and relationship building. Secured discounted lodging and affordable accommodations, improving access and alleviating financial stress. Organized and collaborative, with expertise in Microsoft Office, Excel, and Salesforce, translating data and partnerships into impactful solutions.
Overview
12
12
years of professional experience
Work History
Family Resource Associate and Hotel Liaison
Cincinnati Children's Medical Center
Cincinnati, Ohio
03.2022 - Current
- Negotiated partnerships with 20+ local hotels, securing discounted rates and arranging 100+ complimentary stays for families facing financial hardship.
- Delivered personalized support to 500+ patients' families annually, enhancing comfort through assistance with accommodations, transportation, and personal services.
- Coordinated pre-arrival outreach to families, personalizing accommodations and support arrangements to enhance their experience prior to visits.
- Resolved patient and family concerns with compassionate support and problem-solving, enhancing overall hospital experience.
President
Can I Help You?
Lake Worth, Florida
05.2015 - Current
- Achieved fundraising target of $30,000 building multifaceted fundraising strategies involving high-net-worth individuals and charity-minded corporations.
- Led 200 volunteers in fundraising and event planning efforts to maximize community engagement.
- Conceptualized sponsorship agreements and cultivated relationships with businesses, individuals, and organizations to connect people in community.
- Recruited and organized 100 volunteers for community events and projects, bolstering event success and participant involvement.
- Coordinated 45 community drives and special events, enhancing community engagement and educational opportunities.
- Delivered donations, meals, and other support to over 3,000 people unable to travel or afford necessities.
- Contributed to meetings and projects to support community objectives and facilitate strategic initiatives.
Independent Insurance Adjuster
Veteran Claim Adjusters
New Orleans, Louisiana
08.2021 - 03.2022
- Managed caseload of up to 100 claims, ensuring timely processing and accuracy to meet client expectations.
- Analyzed claims exposure using sound judgment to determine appropriate actions and settle claims effectively.
- Negotiated settlements for uncomplicated claims, achieving favorable outcomes up to $70,000.
- Processed claims consistent with client and corporate policies, procedures, and best practices while upholding compliance with statutory, regulatory, and ethical requirements.
- Guided clients through claims procedures, resolving minor complaints to improve overall client satisfaction.
- Executed data entry tasks to ensure accurate claim file updates and form completion., including claim file updates and forms.
District Manager
KavaSutra
Lake Worth, Florida
01.2014 - 07.2021
- Drove 30% company growth by implementing strategic marketing, advertising, and customer care initiatives.
- Increased sales of low performing stores to over 40%.
- Revamped operation manuals, training programs, and job descriptions to streamline store operations across four locations.
- Enhanced employee performance through targeted training and mentoring, resulting in improved service delivery for over 50 employees.
- Attained 40 well-qualified employees to fill important vacancies, targeting recruitment strategies to reach key candidates.
- Implemented customer relations strategies and prioritized customer experiences to strengthen brand loyalty.
- Fostered trust and accountability to establish a strong business culture.
- Contributed to effective decision-making with detailed reports on daily operations.
Education
Bachelor of Arts (B.A.) - Social Work
University of Massachusetts Global
Aliso Viejo, CA05-2027
Highschool Diploma -
Santaluces Highschool
Lantana, Florida05.2007
Skills
- Written & Professional Communication
- Strategic Time & Task Management
- Data analysis
- CRM expertise
- Excel and Power BI
- Reporting design
- Project coordination
- Customer relationship
- Team Building & Leadership
- Community engagement
- Event coordination
- Data visualization
Volunteer Experience
Founder & President, Can I Help You? | Lake Worth, FL
May 2015 – Present
- Participated in meetings, projects, and response activities to support community goals and objectives.
- Conceptualized sponsorship agreements and cultivated relationships with businesses, individuals, and organizations to connect people in the community.
- Coordinated 45 community drives and special events to encourage learning and development.
- Served with 200 volunteers to assist with fundraising or event planning.
- Delivered donations, meals, and other support to over 3,000 people unable to travel or afford necessities.
- Recruited 100 supporting volunteers and other personnel for community events and projects.
- Achieved fundraising target of $30,000 building multifaceted fundraising strategies involving high-net-worth individuals and charity-minded corporations.
Timeline
Family Resource Associate and Hotel Liaison
Cincinnati Children's Medical Center
03.2022 - Current
Independent Insurance Adjuster
Veteran Claim Adjusters
08.2021 - 03.2022
President
Can I Help You?
05.2015 - Current
District Manager
KavaSutra
01.2014 - 07.2021
Bachelor of Arts (B.A.) - Social Work
University of Massachusetts Global
Highschool Diploma -
Santaluces Highschool