Jayna Cardona
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Cotton On
Bakersfield, CA
03.2024 - Current
- Onboarded new employees with training and new hire documentation.
- Maintained professional, organized, and safe environment for employees and patrons.
- Controlled store inventory and reviewed cash handling and operations reports.
- Handled customer service by dealing with complaints, organizing stock and answering customer questions.
- Boosted sales performance with strategic merchandising plans and promotional displays.
Assistant Manager
Journeys
06.2022 - 03.2024
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Created employee schedules to align coverage with forecasted demands.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Neighborhood Market, stocker and cashier
Walmart
10.2020 - 05.2021
- Provided backup support to cashiers during peak hours, resulting in shorter wait times for customers.
- Updated merchandise pricing to match new values and special promotional rates.
- Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
- Stocked designated items on shelves, end caps and displays.
- Greeted store customers and discussed needs.
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
Education
No Degree - Medical Assisting
UEI College
Bakersfield, CA10.2024
College Credits, Floral Design Agriculture Art class, Graphic Art class -
Bakersfield College
Bakersfield, CA06.2022
Graduated 2022 -
North High School
Bakersfield, CA06.2022
Skills
- Time Management
- Performance reviewing
- Schedule Management
- Team motivation
- Recruiting and interviewing
- Compliance understanding
- Retail Operations
- Onboarding and Orientation
- Customer Service
Timeline
Assistant Manager
Cotton On
03.2024 - Current
Assistant Manager
Journeys
06.2022 - 03.2024
Neighborhood Market, stocker and cashier
Walmart
10.2020 - 05.2021
No Degree - Medical Assisting
UEI College
College Credits, Floral Design Agriculture Art class, Graphic Art class -
Bakersfield College
Graduated 2022 -
North High School