JAYNA LANZILLO
Jersey City,USA
Summary
Cultivated strong relationships with clients through effective communication strategies, aiming to optimize client experience in a dynamic environment.
Overview
10
10
years of professional experience
Work History
Client Advisor
GUCCI Americas
Jersey City NJ
05.2023 - Current
- Cultivated strong client relationships to enhance customer loyalty and satisfaction.
- Delivered personalized styling advice to clients, enhancing their shopping experience.
- Collaborated with cross-functional teams to execute promotional events effectively.
- Analyzed customer feedback to identify trends and improve service offerings.
- Mentored junior staff on best practices in customer engagement and product knowledge.
- Developed training materials for new hires, improving onboarding efficiency and effectiveness.
- Assisted in training new team members, sharing best practices and expertise in Client Advisor role.
- Demonstrated adaptability by quickly learning new systems, tools, or products as necessary for the job.
- Managed a diverse portfolio of clients, effectively balancing priorities and meeting deadlines.
- Utilized advanced problem-solving skills to address unique client challenges and identify appropriate solutions.
Client Service Representative
TFOUR
Jersey City, NJ
01.2022 - Current
- Built sustainable relationships and trust with customer accounts using open and interactive communication.
- Referred unresolved customer grievances to designated departments for further investigation.
- Analyzed and collected customer information to prepare product or service reports.
- Made appropriate account corrections to resolve customer problems.
- Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints.
- Contacted carrier representatives to make arrangements or issue instructions for shipping and delivery of materials.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Provided efficient and courteous service to customers at all times.
Customer Experience Specialist
FLYNYON
Kearny, NJ
10.2018 - 12.2021
- Relayed information to or from work crews using telephones and two-way radios.
- Conferred with customers or supervising personnel to address and resolve issues.
- Streamlined daily workflow management to ensure compliance with critical timelines.
- Informed personnel of traffic delays caused by construction zones and accidents.
- Developed and maintained working knowledge of internal policies, procedures and services to appropriately address customer issues.
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.
- Conducted thorough investigations and research to identify root causes and implement effective resolution strategies.
- Utilized automated systems to log and retrieve call information.
BDC Representative
NJ STATE AUTO AUCTION
Jersey City, NJ
02.2016 - 10.2018
- Responded promptly to customer queries to increase overall satisfaction.
- Cold called potential customers to generate leads.
- Highlighted new products and company promotions during sales pitches.
Skills
- Client interaction
- Cross-selling techniques
- Client retention strategies
- Consultative selling
- Business development
- Relationship management
- New business development
- Service level agreements
- Portfolio management
- Information collection
- Professionalism and etiquette
- Customer engagement
- Information verification
- Work training
- Client profile building
- Onboarding management
- Referral implementation
- Client confidentiality
- Microsoft Excel
Timeline
Client Advisor
GUCCI Americas
05.2023 - Current
Client Service Representative
TFOUR
01.2022 - Current
Customer Experience Specialist
FLYNYON
10.2018 - 12.2021
BDC Representative
NJ STATE AUTO AUCTION
02.2016 - 10.2018