Jayna Ly
Marysville,WA
Summary
Dynamic and goal-driven Prestige Beauty Advisor with a proven track record at Ulta Beauty, excelling in customer engagement and sales proficiency. Leveraged exceptional communication and makeup application techniques to exceed sales targets by over 20%. Specialized in personalized beauty recommendations, fostering customer loyalty and brand awareness through expert product knowledge and outstanding service. Experienced beauty counter associate excels in educating customers, recommending items and maximizing sales. Demonstrated history of exceeding revenue and service objectives. Polished, professional and reliable. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
2
2
years of professional experience
Work History
Prestige Beauty Advisor
Ulta Beauty
Arlington, WA
10.2022 - 08.2024
- Taught customers how to apply makeup and recommended optimal products.
- Maintained a clean, organized, and visually appealing store environment to promote positive customer experiences.
- Crosssold complementary products by identifying client needs and recommending appropriate solutions, resulting in increased average transaction values.
- Conducted makeup application demonstrations to showcase product effectiveness and educate clients on proper techniques.
- Stayed current on industry trends, new products, and emerging technologies for continuous professional development.
- Collaborated with team members to achieve monthly sales targets and consistently exceed performance goals.
- Kept counters and work spaces clean and neat.
- Maintained in-depth knowledge of company brand to best serve customers and drive sales.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Processed payments, entering sales in register for prompt customer service.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment of popular products.
- Mentored new Beauty Advisors by sharing best practices and providing ongoing support for their success within the team.
- Led informative workshops on various beauty topics to engage customers and promote brand awareness.
- Resolved customer complaints or concerns promptly, upholding the high standards of the prestige beauty department.
- Opened new product boxes and stocked items in displays.
- Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
- Managed efficient cash register operations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Used in-store system to locate inventory and place special orders for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Performed cash, card, and check transactions to complete customer purchases.
Education
Diploma -
Legacy Highschool
Tulalip WA06.2024
Skills
Strong Communication Skills
Exceptional customer service
Adaptable to change
Organizational abilities
Makeup Application Techniques
Cashier experience
Professional telephone demeanor
Inventory Coordination
Sales proficiency
Order Placement
Inventory Management Abilities
Cosmetics Industry Awareness
Personalized Beauty Recommendations
Retail experience
Products knowledge
Customer Engagement
Beauty Trends
Payment Processing
Brand Awareness
Cosmetics and Facial Care Services
Merchandise Restocking
Cosmetology
Problem-Solving
Honest and Dependable
Reliable and Responsible
Multitasking
Reliability
Excellent Communication
Team Cooperation
Team Leadership
Creative Thinking
Active Listening
Decision-Making
Cash Handling
Goal-Driven
Inventory and Stocking
Timeline
Prestige Beauty Advisor
Ulta Beauty
10.2022 - 08.2024
Diploma -
Legacy Highschool