Jayna Pruitt
Phoenix,AZ
Summary
Enthusiastic and dedicated customer service professional with extensive experience in the Hospitality industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
Work History
Owner
The Casanova Kitchen
Phoenix, AZ
05.2019 - 12.2021
- Co-founded and managed food cart business.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Established foundational processes for business operations.
Accounts Payable Specialist (Hybrid)
Macayo Restaurants, LLC
Phoenix, AZ
09.2018 - 06.2019
- Resolved months of backlogged work, restored order and organization to processes/records in disarray, researched and solved billing problems and corrected invoices that had previously been missed
- Processed daily accounting batches for all 10 restaurants
- Input up to 1500 invoices month for multiple entities.
- Reached out to vendors and customers to verify information and follow up on client issues.
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
Restaurant Manager
Macayo Restaurants, LLC
Phoenix, AZ
01.2016 - 09.2018
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Opened new location, developed front of house systems and procedures to better align workflow processes.
- Carefully interviewed, selected, trained and supervised staff.
- Reconciled cash and credit card transactions to maintain accurate records.
- Organized receptions, promotions and corporate luncheons.
Catering Events Coordinator
Macayo Catering, LLC
(Telecommute) Phoenix, AZ
06.2014 - 01.2016
- Communicated with customers to review catering goals and budget, deliver quotes and proposals, schedule event and carry out catering needs as contracted.
- Analyzed catering orders and liaised with staff to set up equipment, supplies and menus to meet client expectations.
- Planned, scheduled and oversaw tastings allowing interested parties and clients to sample popular menu items prior to making selections.
- Was promoted to Lead coordinator where I supervised a group of 8 employees daily to make sure catering department ran smoothly and efficiently
Food Server/Cook/Bartender
Macayo Restaurants, LLC
Phoenix, AZ
09.2013 - 02.2015
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, learn and carry out tasks of other positions, and help coworkers
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Was promoted to lead trainer, where I recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
Education
Associate of Arts - Sociology
Maricopa Community Colleges - Phoenix College
Phoenix, AZ2012
Certification - Information Technology
Sacramento City College
Sacramento, CA2012
Skills
- Upselling Products and Services
- Hospitality Management
- Customer Inquiries
- Customer Service and Rapport
- Conflict and Complaint Resolution
Timeline
Owner
The Casanova Kitchen
05.2019 - 12.2021
Accounts Payable Specialist (Hybrid)
Macayo Restaurants, LLC
09.2018 - 06.2019
Restaurant Manager
Macayo Restaurants, LLC
01.2016 - 09.2018
Catering Events Coordinator
Macayo Catering, LLC
06.2014 - 01.2016
Food Server/Cook/Bartender
Macayo Restaurants, LLC
09.2013 - 02.2015
Associate of Arts - Sociology
Maricopa Community Colleges - Phoenix College
Certification - Information Technology
Sacramento City College
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