Jayne Ferens
Lakewood,NJ
Summary
Business-driven with experience building client rapport and mentoring and coaching employees in a team atmosphere.
Overview
17
17
years of professional experience
Work History
President of Operations
Square One Credit Management LLC
2016.05 - Current
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Identified opportunities to improve business process flows and productivity.
- Established performance goals for department and outlined processes for achievement.
- Identified issues with production, workforce, and material sourcing and implemented successful solutions.
- Increased workflow by analyzing data and maximizing opportunities for improved productivity across several areas.
- Attended trade shows and client meetings, promoting brand, and building rapport with prospects.
- Managed and organized internal communication to hold staff accountable to priorities.
- Handled payroll and Sales Commissions
- Accounts receivable
Director of Operations
Better Qualified LLC
2007.02 - 2016.05
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Developed systems and procedures to improve operational quality and team efficiency.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Achieved team goals through formalized training plans, coaching, and performance management.
- Mentored and coached team members to foster productive and engaging work environment.
- Defined, implemented, and revised operational policies and guidelines.
- Analyzed customer feedback and identified areas for improvement to drive business success.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Mentored and coached team members to foster productive and engaging work environment
Skills
- Payroll Operations
- Manage Programs
- Motivational Leadership
- Adaptable and Flexible
- Office Support
- Articulate Communication
- Departmental Coordination
- Management Team Leadership
- Customer Engagement Strategies
- Client Needs Assessment
- Approachable and Outgoing
- Leadership and People Development
- Effective Customer Communication
Timeline
President of Operations
Square One Credit Management LLC
2016.05 - Current
Director of Operations
Better Qualified LLC
2007.02 - 2016.05
Similar Profiles
Karl SaxeKarl Saxe
Director Lead, Digital Product at Ally Financial, Inc - Ally Credit Card (formerly Fair Square Financial, LLC)Director Lead, Digital Product at Ally Financial, Inc - Ally Credit Card (formerly Fair Square Financial, LLC)
Leguiz CastanedaLeguiz Castaneda
Valet Parking Attendant at 4 Square LLC ManagementValet Parking Attendant at 4 Square LLC Management
GENESIS ALONSOGENESIS ALONSO
Financial Service Representative II at Union Square Credit UnionFinancial Service Representative II at Union Square Credit Union