Open To Work
JAYNE LEGRO
Willimantic,USA
Work Preference
Summary
Detail-oriented accounts receivable professional skilled in debt negotiation and portfolio management. Successfully navigated complex collection scenarios, reducing commercial debt by $400K while ensuring data integrity for ERP migration. Proficient in collaboration across departments to resolve billing challenges and enhance customer relationships.
Overview
25
25
years of professional experience
Work History
Accounts Receivable Specialist
HFO Trident Machine Tools LLC
Windsor, USA
05.2023 - 11.2025
- Contacted customers weekly to resolve overdue items and negotiate payment terms.
- Monitored credit terms and service order blocks to ensure timely collection of customer portfolio.
- Completed credit reviews and processed new customer entries.
- Assisted with cash application and resolved misapplied payments.
- Collaborated with sales, parts billing, and customer advocate teams to efficiently address customer requests.
- Maintained data integrity and performed cleanup in preparation for 2024 ERP migration.
Credit & Collections Specialist A/R
CREATIVE COOP, INC
Memphis, USA
04.2022 - 01.2023
- Managed portfolio and collections within granted credit terms to maximize cash flow.
- Resolved payment delivery and credit issues in accordance with company guidelines.
- Contacted customers regarding pending orders to facilitate timely payments for release.
- Researched and addressed deduction discrepancies to enhance collection efficiency.
- Negotiated payment arrangements to optimize recovery rates.
- Made informed credit decisions on applications, updating terms and lines of credit as necessary.
- Collaborated with chargeback department to resolve all credit card disputes effectively.
- Monitored collection agency reports and communicated findings to credit manager.
Credit Analyst-Accounts Receivable
RADIANS, INC
Memphis, USA
05.2021 - 04.2022
- Oversaw accounts receivable collections across California, Mexico, and South America, ensuring timely payments.
- Analyzed credit risk strategies with accounts receivable team, enhancing resolution of collections issues.
- Applied business rules and credit best practices for review and approval of new accounts.
- Researched and verified credit reports, trade references, and application details to establish credit lines.
- Communicated credit status effectively with applicants, sales teams, and lead management.
- Recommended credit overrides or line increases for existing accounts based on thorough analysis.
- Resolved collections issues promptly while maintaining professionalism in all interactions.
Sales Associate
AUTOZONE
Memphis, USA
06.2014 - 07.2021
- Facilitated auto parts sales and delivery, provided recommendations for car care and repairs, managed returns, and stocked inventory
- (Fortune 500, publicly traded, domestic & international auto industry leader)
Data Analyst
RADIANS, INC
Memphis, USA
05.2017 - 08.2019
- Processed all accounts receivable functions, enhancing operational efficiency.
- Executed Excel aging reports utilizing V-lookups and pivot tables for data analysis.
- Conducted research and reconciliation to ensure accuracy in financial records.
- Posted ACH check payments and wire transfers to maintain cash flow integrity.
Commercial Sales Driver
AUTOZONE
Ithaca, USA
11.2016 - 06.2019
- Manage inventory departing and returned to hub store; restore merchandise using planograms
Parts Sales Manager (PSM)
AUTOZONE
Elmira, USA
06.2016 - 11.2016
- Learned and described use of car parts and products; managed incoming and outgoing products; arranged merchandise per inventory planograms; reviewed annual sales accruals; performed cash sweeps, audits, overrides.
Accounts Receivable Specialist
AUTOZONE
Memphis, USA
06.2014 - 06.2016
- Managed debt recovery on $1.2M portfolio within 30 to 120 aging periods using daily aging Excel workbook using v-lookups, pivot tables, slicers; provided G/L statements, analysis, and reconciliation; researched fiscal period end aging report.
- Named top performing A/R specialist three fiscal periods, consistently recovering in excess of 30% on an active $1.2M portfolio
- Achieved annual performance rating of 4 out of 5 for consistently providing customer service based on AutoZone's Wow! Customer Service pledge
- Identified and reported fraudulent sales activity ($36K) to Loss Prevention (LP)
Collector I
GENERAL REVENUE CORPORATION
Horseheads, USA
05.2013 - 04.2014
- Managed loan debt recovery on assigned $750K portfolio in excess of 90-365 days; maintained weekly aging report using DOS-based and Excel worksheet; reported known collection infractions to superiors for reporting to the FED Department of Education (DOE)
- Achieved 95% calls monitored performance rating (on 100 pt scale) for three fiscal periods
- Reduced account referral of wage garnishments by 10%
- (A Sallie Mae affiliate, "the nation's saving, planning, and paying for college company")
Financial Aid Coordinator
FINGER LAKES SCHOOL
Ithaca, USA
03.2011 - 05.2012
- Originated and disbursed Title IV loan disbursements totaling $450K annually; administered refunds and professional judgments; compiled and maintained annual status reports in National Student Loan Disbursement System (NSLDS); provided counseling on Free Application for Federal Student Aid (FAFSA)
- Facilitated recovery of $20K in outstanding personal debt through effective negotiation strategies.
Community Services Coordinator
AMERICAN RED CROSS of the SOUTHERN REGION
Ithaca, USA
04.2010 - 03.2011
- Recruited, oriented, prepared and recognized new volunteers in 7-county region; presented community and youth services information at area fairs, forums, open houses
- Initiated 100 new volunteers and reactivated 15 former volunteers
- (Nationally based non-profit human service lead agency)
Research Associate
WB&A Market Research
Ithaca, USA
04.2009 - 03.2011
- Conducted B2B and public opinion surveys by phone and in person to gather actionable insights.
- Achieved completion of 98 out of 100 surveys, ensuring accurate recording of responses for analysis.
College Registrar
CORNELL UNIVERSITY
Ithaca, USA
01.2001 - 01.2011
- Initiated Students and Strategies committee to assess and respond to student risk factors
Administrative Manager
CORNELL UNIVERSITY
Ithaca, USA
01.2001 - 01.2007
- Selected by College Financial Office (CFO) to assist with training in Financial Asset Management Systems, Inc. (FAMS) College Budgeting System
Data Analyst
CORNELL UNIVERSITY
Ithaca, USA
01.2001 - 01.2003
- Collaborated with G/L AP team for Oracle PeopleSoft implementation under direction of University Assistant Controller.
Education
M.S. - Education
Elmira College
Elmira, NY01-2001
B.S. - Human Development & Family Studies
Cornell University
Ithaca, NY05-1981
Data Science
Tompkins Cortland Community College (TC-3)
Dryden, NYSkills
- Excel master diploma
- Debt negotiation
- Microsoft Office Excel
- Microsoft Office 365 suite
- Microsoft Visio
- Outlook proficiency
- SAP ERP expertise
Professional Development
- Fair Debt Collection Practices Act (FDCPA) training, 05/13
- FACS (debt collection software), 05/13
- Title IV Federal Student Aid Administration, 11/11
- Oracle People Soft General Ledger I, II, Projects
- Tompkins Cortland Community College (TC-3)
- General Revenue Corporation
- Department of Education
Timeline
Accounts Receivable Specialist
HFO Trident Machine Tools LLC
05.2023 - 11.2025
Credit & Collections Specialist A/R
CREATIVE COOP, INC
04.2022 - 01.2023
Credit Analyst-Accounts Receivable
RADIANS, INC
05.2021 - 04.2022
Data Analyst
RADIANS, INC
05.2017 - 08.2019
Commercial Sales Driver
AUTOZONE
11.2016 - 06.2019
Parts Sales Manager (PSM)
AUTOZONE
06.2016 - 11.2016
Sales Associate
AUTOZONE
06.2014 - 07.2021
Accounts Receivable Specialist
AUTOZONE
06.2014 - 06.2016
Collector I
GENERAL REVENUE CORPORATION
05.2013 - 04.2014
Financial Aid Coordinator
FINGER LAKES SCHOOL
03.2011 - 05.2012
Community Services Coordinator
AMERICAN RED CROSS of the SOUTHERN REGION
04.2010 - 03.2011
Research Associate
WB&A Market Research
04.2009 - 03.2011
College Registrar
CORNELL UNIVERSITY
01.2001 - 01.2011
Administrative Manager
CORNELL UNIVERSITY
01.2001 - 01.2007
Data Analyst
CORNELL UNIVERSITY
01.2001 - 01.2003
M.S. - Education
Elmira College
B.S. - Human Development & Family Studies
Cornell University
Data Science
Tompkins Cortland Community College (TC-3)