Jayne McComb
Roy
Summary
Results-oriented Customer Relationship Management Specialist with a focus on enhancing customer satisfaction through effective communication. Skilled in optimizing workflows and maintaining organized environments to ensure efficient service delivery. Experienced in inventory management, ensuring accuracy in order processing and store organization. Committed to improving operational efficiency and customer engagement through strategic support initiatives.
Overview
24
24
years of professional experience
Work History
Merchandising Recovery
JC Penny Co
Layton
03.2023 - Current
- Greet customers to help them feel welcome
- Keep store organized and looking Clean
- Check fitting rooms and remove clothing for restocking on racks, tables or shelves by brand and size
Kitchen/dinning room Attendant
Country Pines Assisted Living
Clinton
01.2021 - 03.2023
- Setting up dining room for breakfast and lunch
- Took orders and served meals, contributing to customer satisfaction during meal hours.
- Prep food needed for day's meals
- Unloaded food truck and verified product accuracy and quality.
- Washed dishes to maintain cleanliness and support kitchen operations.
Customer Service Representative
AmeriCold Logistics
Clearfield
06.2002 - 01.2015
- Resolved customer complaints through effective communication and problem-solving.
- Processed orders and managed customer accounts efficiently.
- Assisted customers with inquiries regarding shipments and services.
- Maintained accurate records of customer interactions and transactions.
- Coordinated with warehouse teams to ensure timely order fulfillment.
- Scheduled outgoing appointments for customer deliveries, enhancing logistics and improving service efficiency.
- Scheduled inbound shipments and entered shipment details into the inventory management system.
- Verified accuracy and compliance of all bills of lading for incoming and outgoing freight to ensure smooth operations.
- Ordered all office and warehouse supplies
Education
High School Diploma -
San Juan High
Citrus Heights, CA06-1978
Skills
- Visual merchandising
- Inventory management
- Order processing
- Customer relationship management
- Data entry
- Sales techniques
- Quality assurance
- Food safety compliance
- Troubleshooting
- Microsoft office
- [Type] Software Proficiency
- Attention to detail
- Time management
- Dependability
- Service orientation
- Problem solving
- Adaptability
- Effective communication
Timeline
Merchandising Recovery
JC Penny Co
03.2023 - Current
Kitchen/dinning room Attendant
Country Pines Assisted Living
01.2021 - 03.2023
Customer Service Representative
AmeriCold Logistics
06.2002 - 01.2015
High School Diploma -
San Juan High