Jaynel Dixon
Miami,FL
Summary
Flexible hard worker ready to learn and contribute to team success. Goal-driven service manager offering several years of successfully establishing and maintaining good working relationships with customers to encourage customer retention and referrals. Maintains high-quality service repairs and minimizes comebacks. Communicative and team player oriented with skills in coaching and task delegation. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Overview
6
6
years of professional experience
Work History
Service Manager
Catalonia Management
Coral Gables, FL
02.2020 - 07.2024
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Monitored service performance metrics to identify areas of improvement.
- Resolved customer complaints in a timely manner.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
- Trained new employees on the use of customer relationship management software systems.
- Analyzed existing processes for potential cost savings initiatives.
- Managed inventory levels of parts necessary for servicing customers' needs.
- Coordinated with sales and marketing teams to develop service offers and promotions.
Handyman Helper
MeetBarcelo
Miami, FL
02.2018 - 06.2022
- Assisted handyman with a variety of maintenance and repair tasks, including painting, carpentry, plumbing, electrical work, and appliance installation.
- Conducted daily inspections of tools and equipment to ensure proper functioning.
- Gathered supplies for projects as requested by the handyman.
- Transported materials to job sites using company vehicles.
- Cleaned up work areas after each job was completed.
- Disassembled broken or defective equipment to facilitate repair.
Education
Electrical Theory, -
Instituto Politécnico
Miami, FL03-2025
Some College (No Degree) - English Language
Miami Dade College
Miami, FLSkills
- Goal Setting
- Service Quality Management
- Customer Service Management
- Conflict Resolution
- Project Planning
- Productivity monitoring
- Relationship Building
Languages
English
Professional
Spanish
Professional
Timeline
Service Manager
Catalonia Management
02.2020 - 07.2024
Handyman Helper
MeetBarcelo
02.2018 - 06.2022
Electrical Theory, -
Instituto Politécnico
Some College (No Degree) - English Language
Miami Dade College
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