Jaynie Harris
Renton,WA
Summary
Currently working as a client-focused real estate broker. Over 6 years of hands-on experience assisting clients in selling and buying residential properties. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. Adept at communicating clearly and effectively in writing or verbally. Caring, compassionate, articulate, and fun. Able to manage multiple projects simultaneously while maintaining a calm demeanor. Flexible, patient, and hard working.
Overview
28
28
years of professional experience
Work History
Real Estate Broker
Windermere Real Estate/PSR Inc
04.2017 - Current
- Client focused broker overseeing every aspect of real estate transactions.
- Effectively utilized technology to facilitate completely paperless transactions.
- Provided guidance and consultation to clients to make well-informed decisions in real estate investments.
- Liaised between property owners and prospective buyers to facilitate purchase and transfer of ownership.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
Customer Service Associate
Ann Taylor Loft
12.2019 - 12.2021
- Helped large volume of customers with positive attitude and focus on customer satisfaction.
- Informed customers about special promotions and provided detailed information for various products.
- Provided information regarding charge accounts and loyalty programs.
- Kept customer spaces clean, neat and organized for maximum appeal.
Licensed Zumba Instructor
Zumba Fitness
01.2013 - 01.2015
- Instructed fitness classes, managed database of over 50 clients, and collected fees.
Taekwondo Instructor
Woo Ho 3 Dojang
09.2007 - 06.2009
- Instructed over 200 Korean and International children in Taekwondo per day.
Store Manager/Assistant Store Manager
Lechter's Housewares
07.1997 - 01.1999
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Supported staff development and goal attainment by focusing on skill development and job satisfaction.
- Interviewed and hired new employees, including training, mentoring and new hire documentation.
- Handled customer service by dealing with complaints, organizing stock and answering customer questions.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
Education
Bachelor of Arts - English
Queens College, City University of New York
Flushing, New York1996
High School Diploma -
Cottage Grove High School
Cottage Grove, OR1992
Skills
- Customer service-oriented
- Works well independently or with team
- Honest and ethical
- Flexible schedule
- Experienced at bridging cultural gaps
- Critical Thinking
- Schedule Management
- Customer Needs Assessments
- Active Learning
- Interpersonal Communications
Timeline
Customer Service Associate
Ann Taylor Loft
12.2019 - 12.2021
Real Estate Broker
Windermere Real Estate/PSR Inc
04.2017 - Current
Licensed Zumba Instructor
Zumba Fitness
01.2013 - 01.2015
Taekwondo Instructor
Woo Ho 3 Dojang
09.2007 - 06.2009
Store Manager/Assistant Store Manager
Lechter's Housewares
07.1997 - 01.1999
Bachelor of Arts - English
Queens College, City University of New York
High School Diploma -
Cottage Grove High School
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