Jayon Tobias
New Orleans,LA
Summary
Energetic Healthcare professional dedicated to providing top-quality, patient-centered care. Highly skilled in addressing acute and chronic conditions. Resourceful navigation of complex healthcare environments to optimize patient care. Compassionate Support Worker knowledgeable about diverse job proficiencies and necessary coping skills for social situations. Adept at working with individuals and ready to offer many years of experience to new role. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly.
Overview
3
3
years of professional experience
Work History
Phlebotomist
West Jefferson Hospital
Marrero, LA
06.2022 - 05.2024
- Followed all safety protocols when handling hazardous materials.
- Collected specimens from pediatric, adult, geriatric, and special needs patients.
- Verified patient information prior to specimen collection.
- Calibrated equipment according to manufacturer specifications.
- Provided assistance to clinical staff during patient visits.
- Maintained a clean, safe, and organized work environment.
- Performed venipuncture and other blood collection procedures according to established standards.
- Processed samples accurately and efficiently.
- Documented patient information into electronic medical records system.
- Prepared specimens for transport to external laboratories.
- Ensured compliance with federal regulations governing laboratory procedures.
- Assisted in the preparation of laboratory specimens for analysis and testing.
- Provided excellent customer service while interacting with patients.
- Adhered to HIPAA guidelines regarding patient privacy.
- Performed quality control tests on collected specimens.
- Monitored inventory levels of supplies used in phlebotomy services.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Entered patient information and test orders into computer systems accurately.
- Conducted patient interviews and verified medical records to confirm test requisitions.
- Verified collection orders and communicated discrepancies to nurses.
- Utilized aseptic techniques to prevent infection and cross-contamination during blood collection.
- Collaborated with laboratory personnel to resolve specimen issues.
- Managed inventory of phlebotomy supplies and reordered stock as necessary.
- Collected specimens for drug screens, paternity tests and alcohol tests.
- Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
- Participated in continuing education to stay current with phlebotomy practices.
Community Health Worker/Community Outreach Specialist
Upward Health
New Orleans, LA
11.2020 - 05.2022
- Assisted with patient referrals to appropriate community resources.
- Provided assistance with completing forms related to public benefits programs.
- Served as a liaison between healthcare providers and community organizations.
- Created informational materials about available resources in the local community.
- Acted as an advocate for clients when interacting with insurance companies or government agencies.
- Conducted home visits to assess the health needs of patients and their families.
- Provided case management services including crisis intervention, advocacy, and support for individuals experiencing homelessness or poverty.
- Monitored client progress towards health goals and objectives.
- Assessed the impact of social determinants of health on patient outcomes.
- Maintained accurate records of patient data in a secure electronic database.
- Collaborated with other healthcare providers to ensure continuity of care for patients.
- Educated clients about risk factors associated with specific diseases or illnesses.
- Counseled clients on issues related to mental health, substance abuse, and violence prevention.
- Provided health education to clients about nutrition, physical activity and disease prevention.
- Coordinated transportation for clients to medical appointments or other necessary services.
- Offered emotional support during difficult times or stressful situations.
- Participated in outreach activities such as health fairs or community events.
- Produced and distributed brochures, flyers and packets covering infant mortality risk factors and chronic diseases.
- Helped people enroll in programs, arrange transportation and coordinate paperwork.
- Assisted individuals with navigating health care systems, appointments and classes.
- Answered calls and interacted with community members to provide information on advocacy services.
- Made referrals to utilize community resources for resident's needs.
Education
Certificate - Registered Medical Assistant
Blue Cliff College - Metairie
Metairie, LA12-2024
Certificate - Medical Billing
The National Academy For Healthcare Administration
New Orleans, LA08-2024
Certificate - Phlebotomy
Impressive Healthcare Education
New Orleans, LA04-2022
High School Diploma -
Churchland High School
Portsmouth, VA06-2018
Skills
- Data Entry
- Paperwork Processing
- Blood collection
- Donor screening
- Specimen Preparation
- Infection Control
- Community Engagement
- Salesforce
- Maintaining Client Records
- Behavioral Management Planning
- Customer Service
- Mental Health Crisis Response
- Behavioral Disorders
- Problem-solving abilities
- Patient Billing
- Collections Management
- HIPAA Compliance
- Insurance Verification
- Claims Processing
- Clerical Support
- Multitasking and Organization
- Billing and Collection Procedures
- Medical Billing
- CMS-1500 Billing Forms
- Medicaid and Medicare Knowledge
- CPT code modifiers
- Electronic Health Record Software
- Medical coding understanding
- Medical Terminology
- Submission of medical claims
- Patient Scheduling
- Patient Flow Management
- Patient-focused care
- Procedure Assistance
- Clinical Documentation
- EKG set up and monitoring
- Vital sign monitors
- Proper sterilization techniques
- Patient Care Coordination
- Electronic Medical Records
- Equipment Sterilization
- CPR
Timeline
Phlebotomist
West Jefferson Hospital
06.2022 - 05.2024
Community Health Worker/Community Outreach Specialist
Upward Health
11.2020 - 05.2022
Certificate - Registered Medical Assistant
Blue Cliff College - Metairie
Certificate - Medical Billing
The National Academy For Healthcare Administration
Certificate - Phlebotomy
Impressive Healthcare Education
High School Diploma -
Churchland High School
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