JA'YONA FISHER
Atlanta,Ga
Summary
Diligent Customer Service Representative experienced in high-volume environments, consistently maintaining reliability and a positive attitude. Improved customer satisfaction and loyalty through effective issue resolution and strong communication skills, while fostering positive relationships with clients and team members.
Overview
8
8
years of professional experience
Work History
Representative
Paramore professional services
Atlanta, GA
01.2024 - Current
- Coordinated appointments and managed schedules for effective service delivery.
- Greeted customers and responded to inquiries in a timely manner.
- Assisted clients with inquiries and provided detailed information about services.
- Demonstrated strong problem solving skills when faced with challenging situations or complex inquiries from customers.
- Maintained accurate records of client interactions and service requests.
Warehouse / Event Staff
Instawork
Atlanta, GA
07.2022 - 12.2023
- Set up event spaces according to client specifications and safety guidelines.
- Provided on-site support for vendors and staff during events.
- Collaborated with team members to ensure smooth event operations.
- Responded quickly and efficiently to any requests from guests or speakers.
- Collaborated with other staff members to coordinate activities throughout the day.
Lead Sales Associate
Dollar General
Powder Springs, Georgia
02.2019 - 04.2022
- Customer Service: Assisting customers, managing sales floor activities, and leading other staff.
- Managed cash handling operations, including counting registers, preparing deposits, overseeing safe, and authorizing refunds/overrides to ensure accuracy and security.
- Coordinated merchandising and inventory tasks, including stocking shelves, setting up displays, executing planograms, and receiving deliveries to enhance product visibility and availability.
- Led customer service initiatives by assisting customers, overseeing sales floor activities, and mentoring staff to improve overall shopping experience.
Education
Florida Virtual School
Tallahassee, FLSkills
- Customer relationship management
- Appointment coordination
- Schedule management
- Record management
- Sales techniques
- Problem solving
- Adaptability to change
Personal Information
Title: CUSTOMER SERVICE
Timeline
Representative
Paramore professional services
01.2024 - Current
Warehouse / Event Staff
Instawork
07.2022 - 12.2023
Lead Sales Associate
Dollar General
02.2019 - 04.2022
Florida Virtual School