Mariah Johnson
Chicago,IL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Experienced Financial Services Consultant and proven leader at building vibrant businesses by developing new prospects and accounts and managing customer relationships to achieve sales goals.
Overview
8
8
years of professional experience
Work History
REPRESENTATIVE
Enova International
10.2013 - 12.2021
- Enova International,
- High level of self-motivation, the ability to work autonomously with minimal supervision in a virtual environment.
- Demonstrated computer experience and technical troubleshooting acumen, as well as the ability to navigate through multiple systems at once with dual monitors.
- The ability to work with integrity and respect confidentiality..
- Reconciled statements between power producers and third-party entities and achieved regulatory targets.
- Kept energy distribution in balance between energy generating operators and trading hubs.
- Verified ownership and transaction information and dividend distribution instructions to conform with governmental regulations using stock records and reports.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
Education
HIGH SCHOOL DIPLOMA -
Lake Side
Chicago, ILSkills
- Microsoft Office (3 Years) Executive Administrative Administrative Support Excel Data Entry
- Office Management Self-Motivated With Strong Work Ethic Ethic Lead Development
- Independent Great Management Skins, And Always Responsible
- Loan Application Processing
- Customer Transactions
- Phone Inquiries
- Data Collections
- Loan Product Knowledge
- Customer Relationship Management
- Customer Service Process Improvement
- Microsoft Excel
- Information Updates
Timeline
REPRESENTATIVE
Enova International
10.2013 - 12.2021
HIGH SCHOOL DIPLOMA -
Lake Side
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