Summary
Overview
Work History
Education
Skills
Timeline
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Jayonna Ford

Waukegan,Illinois

Summary

Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills, honed at Jewel Osco. Proven ability to optimize product availability and enhance customer experiences through effective stock rotation and organization. Committed to maintaining high sanitation standards while training new staff to uphold service excellence.

Friendly and reliable, with passion for customer service.

Overview

4
4
years of professional experience

Work History

Produce Clerk

Jewel Osco
11.2024 - Current
  • Managed inventory levels to ensure freshness and quality of produce.
  • Assisted customers with product selection and provided knowledgeable recommendations.
  • Coordinated daily stock replenishment to optimize product availability.
  • Maintained cleanliness and organization of produce displays for enhanced customer experience.
  • Trained new staff on best practices for handling and storing fresh produce.
  • Monitored expiration dates to reduce waste and improve product turnover.
  • Implemented efficient sorting techniques to streamline stocking processes.
  • Collaborated with team members to enhance workflow and support store initiatives.

Retail Sales Associate

Under Armour
08.2025 - 02.2026
  • Assisted customers by providing product information and recommendations.
  • Processed transactions accurately using point-of-sale systems.
  • Maintained clean and organized sales floor to enhance customer experience.
  • Collaborated with team members to achieve daily sales goals.
  • Engaged with customers to build rapport and encourage repeat business.
  • Handled customer inquiries and resolved issues promptly for satisfaction.
  • Learned store policies and procedures to ensure compliance in operations.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
  • Greeted customers and provided outstanding customer service.

Food and Beverage Attendant

Six Flags Great America
03.2022 - 08.2025
  • Delivered exceptional customer service by promptly addressing guest inquiries and resolving issues.
  • Operated point-of-sale systems efficiently to process transactions accurately and securely.
  • Collaborated with team members to maintain cleanliness and organization in dining areas.
  • Assisted in training new staff on food safety protocols and service standards.
  • Ensured compliance with health regulations while preparing and serving food items.
  • Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
  • Maintained clean and organized restaurant to comply with hygiene and health regulations.
  • Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
  • Handled cash transactions accurately, ensuring accountability and proper financial reporting at the end of each shift.
  • Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
  • Maintained stock levels of cups, lids, straws, and condiments throughout shift.
  • Provided guests with information about menu items, specials and promotions to provide quality service.

Education

High School Diploma -

Waukegan High School
Waukegan, IL
12-2025

Skills

  • Customer service
  • Strong work ethic
  • Positive attitude
  • Stock rotation
  • Cleaning and sanitation
  • Sanitation standards
  • Product restocking
  • Product stocking and storage
  • Price checking
  • Retail merchandising
  • Product knowledge
  • Willingness to learn

Timeline

Retail Sales Associate

Under Armour
08.2025 - 02.2026

Produce Clerk

Jewel Osco
11.2024 - Current

Food and Beverage Attendant

Six Flags Great America
03.2022 - 08.2025

High School Diploma -

Waukegan High School

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