Jayraj Ravichandran
Santa Clara,CA
Summary
Principal Solution Engineer with 10+ years experience in customer and employee service industry. Successful track record at Zoho and Freshworks, delivering innovative solutions for large companies. Skilled in understanding client needs, conducting assessments, and designing custom solutions to drive satisfaction and growth. Expertise in leveraging technology for streamlined processes and improved efficiency. Excellent communication and presentation skills, adept at explaining complex concepts to technical and non-technical stakeholders. Builds strong client relationships and collaborates with cross-functional teams. Dedicated to delivering high-quality solutions that exceed expectations and achieve business success.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Principal Solution Engineer
Freshworks
San Mateo, CA
07.2022 - Current
- Presidents club winner for 2022
- Highest contributing SE for the year with 3.5M ARR
- Presented Freshworks at AWS Re-invent and Gartner IOCS
- Presented topics generative AI with Freshoworks CIO for Executive round tables
- Owned Field NA product roadmap for 2023 for Freshservice.
- Mentored 15+ SE's on the team
Lead Solution Engineer
Freshworks
San Mateo, CA
04.2020 - 07.2022
- Awarded Enterprise Solution Engineer of the Year (2022)
Partnered with the Sales team to close 50 net new opportunities ($1 million ARR) - Led the EX BU in two successful bi-annual product launches, engaging Product, PMM, SE, and C- Suite teams (Fall 2022 & Summer 2023)
- Collaborated with Product Management for key releases in Major Incident Management Delivered presentations for Gartner ITSM & Forrester (ESM & AIOps) evaluations (2022)
- Developed and maintained documentation on key topics such as: ITSM Competitive Analysis, CMDB design strategy, and Major Incident Management
- Led the redesign of the global Freshservice Demonstration & POC strategy to focus on vignettes and value
Senior Solutions Engineer
Freshworks
San Mateo, CA
11.2019 - 04.2020
- Partnered with the Sales team to close 152 net new opportunities ($2 million ARR)
- Collaborated directly with the CEO for the annual product launch keynote (Refresh 2021)
- Responsible for the training, onboarding, and mentoring of 10 new hires Developed and maintained trainings regarding MSPs, CMDB, and ITOM
- Selected as the AMER representative for Freshservice SEs in designing roadmap asks Successfully cross-sold several CX opportunities in prior ITSM accounts
Presales Engineer
Freshworks
Chennai, India
04.2016 - 11.2019
- Worked within the Presales SMB teams to drive revenue and growth in the NA market segment.
- Closed 150+ new logos that were above 20K ARR
- Won best presales of the year award in 2017 and 2019
- Got selected in the rotational program to move onsite to NA for 6 months
Presales Engineer
Zoho
Chennai, India
07.2013 - 08.2015
- Devised and delivered technical presentations explaining options to customers and prospective customers.
- Worked as part of the Manage Engine division to drive growth across their product suite
- Curated custom demonstrations of the manage engine suite of products for their mid market and enterprise customers
- Won SE of the year in 2014 and received an award from the CEO
- Worked with stakeholders from multiple departments to ensure project success
- Influenced product roadmap by providing direct customer feedback to the engineering and product teams
- Attended conferences in the middle east for the partner network
Education
Bachelor of Science - Information Technology
Anna University
Chennai,India04-2013
Skills
- Value Selling Selling
- 2 ITIL certifications ( Foundation and Leadership certification)
- ITSM, ESM, ITOM, CMDB, PPM
- Customer Service
- Cross-Functional Collaboration
- Former professional soccer player
Certification
- ITIL V4 foundation certification
- ITIL V4 Leadership certification (Direct,Plan and Improve)
Languages
English
Professional
Timeline
Principal Solution Engineer
Freshworks
07.2022 - Current
Lead Solution Engineer
Freshworks
04.2020 - 07.2022
Senior Solutions Engineer
Freshworks
11.2019 - 04.2020
Presales Engineer
Freshworks
04.2016 - 11.2019
Presales Engineer
Zoho
07.2013 - 08.2015
Bachelor of Science - Information Technology
Anna University