Efficient Shift Supervisor aiming to increase value of company through excellent leadership. Proudly offers talents in communication and organization. Outgoing and energetic individual familiar with various equipment operations.
Hi, I’m
Jay Rivera
Conway,SC
Summary
Overview
3
years of professional experience
1
Certification
Work History
Starbucks Coffee Company
Shift Supervisor
07.2022 - Current
Job overview
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Conducted shift inspections to evaluate operational activities and implement timely resolutions for diverse concerns.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Starbucks Coffee Company
Barista Trainer
01.2021 - 07.2022
Job overview
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Customized training strategies based on individual barista knowledge, experience and strengths.
- Taught proper procedures and strategies for success to new employees.
- Trained new employees in groups and in one-on-one scenarios.
- Shared knowledge and expertise of coffees, teas, and merchandise.
Starbucks Coffee Company
Barista
09.2020 - 01.2021
Job overview
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Recommended products based on solid understanding of individual customer needs and preferences.
Education
Arizona State University
Bachelor of Science from Applied Psychology
05.2026
University Overview
North Myrtle Beach High SchoolLittle River, SC
High School Diploma
06.2022
University Overview
- Completed the National Consortium for Health Science course
- Interned at McLeod hospitals
- President of Student Government
- President of HOSA
- Drum Major of Marching Band
Skills
- Financial Management
- Complex Problem-Solving
- Servsafe Certification
- Supply Ordering and Management
- Attention to Detail
- POS Terminal Operation
- Merchandising
- Communication
Accomplishments
Accomplishments
- Supervised teams of up to 30 staff members.
- Worked alongside District Manager to host a district wide training event.
Certification
- Licensed Drone Pilot
- First Aid- Basic Life Support
- CPR
Languages
Spanish
Native or Bilingual
Timeline
Shift Supervisor
Starbucks Coffee Company
07.2022 - Current
Barista Trainer
Starbucks Coffee Company
01.2021 - 07.2022
Barista
Starbucks Coffee Company
09.2020 - 01.2021
Arizona State University
Bachelor of Science from Applied Psychology
North Myrtle Beach High School
High School Diploma