Jayson Copeland
El Paso,TX
Summary
Terrific team player with deadline-oriented nature. Adept at chemical handling and excelling in customer service, and significantly enhanced customer satisfaction at Enterprise Rent-A-Car through meticulous customer interactions and excellent work management. Utilizing skills from business school at university of texas at El Paso to improve customer service professionalism with knowledge of service delivery. Ability to thrive under pressure and commitment to quality, coupled with excellent problem-solving and active listening skills, fostered a culture of excellence and teamwork.
Overview
3
3
years of professional experience
Work History
Automotive Detailer
Enterprise Rent-A-Car
12.2021 - Current
- Collaborated with team members to ensure consistent quality and timely completion of tasks.
- Exceeded performance expectations while working efficiently under pressure during peak business hours or tight deadlines.
- Washed cars and trucks daily for company branch.
- Improved customer satisfaction by providing thorough interior and exterior detailing services.
- Inspected interior and exterior of vehicles for cleanliness and accurately identified imperfections outside vehicle standards.
- Collected and disposed of trash in vehicle console spaces and under seats.
- Vacuumed interiors of vehicles to remove dirt and debris.
- Promoted teamwork within the organization by sharing knowledge and expertise with fellow employees.
- Supported a safe work environment by following established guidelines regarding chemical handling and storage.
Education
BBA - Information Systems
The University of Texas At El Paso
El Paso, TX05.2024
High School Diploma -
Seoul American High School
Seoul, KR05.2019
Skills
- Chemical handling knowledge
- Problem Resolution
- Conflict Resolution
- Complaint Handling
- Customer Service
- Active Listening
- Problem-solving abilities
- Critical Thinking
- Research
Accomplishments
- A member of the National Honor Society in high school
Additional Information
Comprehend the following computer programming languages:
- Entry-level python
- Entry-level tableau
- Entry-level SQL
References
Kenneth Edwards (337)-718-8276
Thomas Terrazas (915)-474-3823
Jeffrey Schmudlach (608)-212-8388
Timeline
Automotive Detailer
Enterprise Rent-A-Car
12.2021 - Current
BBA - Information Systems
The University of Texas At El Paso
High School Diploma -
Seoul American High School