Jayson Henderson
Gainesville,GA
Summary
Reliable and efficient clerical team member with extensive customer service and administrative experience. Dedicated to providing exceptional support to both customers and peers. Committed to continuously improving and delivering excellent results for the company.
Overview
7
7
years of professional experience
Work History
Warehouse Clerical Support
Best Buy
Buford , GA
03.2022 - Current
- Work in transit lines routinely to ensure high level order experience
- Experienced in delivery services and supporting all basic driver and complex install support.
- Well versed in expectations and following procedures for home delivery loadout and checking in trucks when teams come back from routes.
- Making sure all teams/drivers know expectations for stops and orders.
- Informing teams to always leave notes, take pictures, and call dispatch when any problems happen.
- Creating trailers and routes for teams, implementing all orders scheduled for the day of deliveries.
- Also versed in using FMS and Order Manage to escalate orders, completing, and rescheduling orders when the need arises.
- Resolving inventory issues on a daily basis and making sure we have an accurate count of all products.
- Helping out customers with pick-up orders and doing my best to ensure the best customer experience online and in person.
- Researching orders that are stuck in transit (haven't been completed)
- Email support for any order support, inventory issues, and customer service.
- Dispositioning and assessing all open box items, along with defective items before and after delivery loadout.
- Overall, doing the utmost to assure deliveries go smoothly and customers are satisfied.
Pizza Delivery Driver
Papa Johns
Dawsonville, GA
02.2018 - 03.2022
- Greeted customers upon arrival, took orders and provided product knowledge.
- Loaded delivery vehicle with orders and ensured accuracy of order items.
- Delivered pizza to customers in a timely manner.
- Assisted customers with questions or complaints regarding their orders.
- Verified accuracy of orders prior to leaving for deliveries utilizing checklist procedure.
- Managed inventory levels of food items used for pizzas ensuring adequate stock at all times.
- Prepared pizzas according to customer specifications.
Education
High School Diploma -
Chestatee High School
Gainesville, GA05-2015
Skills
- Delivery and driver support
- Customer and order support
- Scheduling routes and appointments
- Basic knowledge in Microsoft Excel and spreadsheets
- Auditing routes and orders
- Inspecting product before and after loadout
- Team coordination
- Order escalations
- Data Entry
Timeline
Warehouse Clerical Support
Best Buy
03.2022 - Current
Pizza Delivery Driver
Papa Johns
02.2018 - 03.2022
High School Diploma -
Chestatee High School