Jayson Hiatt
Seattle
Summary
Certified Trainer with expertise in staff training, customer service, and patient care. Proven ability to develop training programs and facilitate workshops, enhancing team collaboration and operational efficiency.
Overview
8
8
years of professional experience
2022
2022
years of post-secondary education
Work History
Certified Trainer
Dicks Drive In
Bellevue
02.2022 - 10.2025
- Developed training programs for team members at a fast-paced restaurant.
- Facilitated workshops on customer service best practices and operational efficiency.
- Conducted one-on-one coaching sessions to enhance employee performance and skills.
- Collaborated with management to identify training needs and program improvements.
- Monitored training effectiveness through feedback and employee assessments regularly.
Customer Service Manager
McDonald’s
Kirkland
07.2017 - 02.2022
- Managed customer inquiries and resolved issues efficiently.
- Trained staff on service standards and operational procedures.
- Oversaw daily operations to ensure a positive dining experience.
- Ensured compliance with health and safety regulations consistently.
- Provided exceptional customer service to ensure customer satisfaction.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
Education
Associate Degree in Nursing - Nursing
Seattle Central Community College
Seattle, WA 09.2023 - 03.2026
Lake Washington High School
Kirkland, WashingtonSkills
- Patient care
- Staff training
- Customer service
- Team collaboration
- Health regulations
- Soft skills training
Timeline
Associate Degree in Nursing - Nursing
Seattle Central Community College
09.2023 - 03.2026
Certified Trainer
Dicks Drive In
02.2022 - 10.2025
Customer Service Manager
McDonald’s
07.2017 - 02.2022
Lake Washington High School