JAYSON JACKSON
Edgewood,WA
Summary
With over 18 years of experience as a partner at Starbucks, I have held various positions in IT, analytics, and product management. My background includes strong analytical skills and coding experience. Throughout my career, I have gained extensive experience with tools such as JIRA, Confluence, and MicroStrategy, as well as proficiency in requirements gathering, UAT, and retail reporting. I am well-versed in operating systems such as Microsoft, Android, Unix, and Apple iOS, and have expertise in areas such as POS systems, Micros, Oracle/Siebel, hardware, networking (LAN/WAN), Java, Python, SQL, and scripting. Bringing a solid foundation in technology and product development, I am eager to continue learning and growing within a dynamic team. With an analytical mindset and a collaborative approach to problem-solving, prioritizing user experience and market trends. Ready to apply skills in project management and agile methodologies to excel in the desired position.
Overview
2024
2024
years of professional experience
1
1
Certification
Work History
Technical Product Manager
Starbucks Coffee Company
2024 - 2025
- Managed engineers who built, maintained and enhanced retail reporting
- Managed JIRA for team, both Kanban and Sprints
- Improved the teams software development cycle
- Worked with stakeholders on new metrics and reports
- Collaborated extensively with cross-functional teams to drive seamless end to end integrations.
- Enhanced team collaboration, implementing agile methodologies for more effective project management.
- Ensured timely delivery of products by proactively identifying risks and mitigating potential roadblocks in the development process.
- Spearheaded initiatives for evaluating new technologies, ensuring competitive advantage in a rapidly evolving market landscape.
- Managed stakeholder expectations effectively by maintaining constant communication throughout the product lifecycle.
- Resolved complex technical issues by collaborating closely with engineering teams to develop innovative solutions.
- Fostered strong relationships with external partners, resulting in fruitful collaborations on joint projects.
- Pioneered customer feedback loop that directly informed product enhancements, elevating customer satisfaction.
- Managed various IT projects to meet deadlines and customer requirements.
- Coordinated with external vendors to deliver IT project components.
Product Owner
Starbucks
01.2023 - 01.2024
- Managed backlog prioritization, ensuring alignment with business goals and stakeholder expectations.
- Cleaned and reorganized backlog, providing a clearer picture of the work ahead.
- Collaborated with engineering teams on technical feasibility assessments, resulting in realistic scope definition for projects.
- Developed comprehensive roadmaps outlining the product vision, goals, and milestones for successful execution.
- Proactively identified risks associated with project timelines or deliverables, implementing mitigation strategies when necessary.
- Built out analyst onboarding documentation to bring new analyst up to speed.
- Owned and prioritized product backlog.
- Collaborated with cross-functional teams to develop high-quality products that met customer needs.
- Analyzed customer feedback to identify areas for improvement.
- Cultivated strong relationships with key stakeholders by maintaining open lines of communication and addressing concerns promptly.
- Implemented Agile methodologies to increase team productivity and enhance overall project outcomes.
- Facilitated communication between development teams and stakeholders, ensuring clear understanding of requirements and expectations.
- Championed user-centric design principles throughout the development process to ensure exceptional user experiences.
- Fostered a culture of continuous improvement through regular retrospective meetings with the team.
- Mentored junior team members in Agile methodologies and best practices for effective Product Owner role execution.
- Focused on building critical features up front in order to identify constraints and technical challenges.
- Coordinated with software developers to create custom applications and trackers to achieve client goals.
- Enhanced product vision by collaborating closely with stakeholders to gather and prioritize requirements.
- Prioritized bug fixes and enhancements based on user impact, maintaining high levels of customer satisfaction.
- Fostered culture of continuous improvement, encouraging team feedback and implementing process enhancements.
Senior Systems Analyst
Starbucks
01.2015 - 01.2023
- Analyzed complex business needs, translating them into technical solutions.
- Designed and implemented cross-functional enterprise solutions.
- Optimized processes using LEAN and agile methodologies.
- Conducted extensive data analysis and root cause problem solving with SQL and other tools.
- Collaborated with teams and stakeholders for project delivery.
- Application administration, configuration and design.
- Analyzed proposed and extant systems for technological limitations and conformation with current technology needs.
- Conducted meetings with junior staff members to discuss program specifications and process models.
- Executed seamless integrations between disparate systems, enhancing data flow accuracy throughout the organization.
- Developed comprehensive user documentation, enabling efficient knowledge transfer between team members and clients.
- Mentored junior analysts, fostering a supportive learning environment that enabled professional growth within the team.
- Led successful system migrations, ensuring minimal disruption to business operations during transitions.
- Gathered requirements and performed gap analysis through design workshops with users.
- Conducted thorough requirements analysis to accurately define project scope and deliverables for stakeholders.
- Collaborated with upper management to drive strategy and implement new processes.
Application Developer
Starbucks
01.2010 - 01.2015
- Collaborated with stakeholders regarding project capabilities and limitations to deliver optimal functionality.
- Wrote code for database applications.
- Developed custom solutions for clients based on their unique business requirements and objectives.
- Worked closely with clients throughout the development process to gather feedback, ensuring that final products met their expectations.
- Collaborated with multidisciplinary teams to design and implement new technology features.
- Created software applications in test-driven development environment.
- Designed and developed application scripts for test scenarios.
- Updated technical documentation, product specifications, and technical training materials.
- Assisted with creation of user manuals.
- Automated repetitive tasks, allowing team to focus on strategic development initiatives.
Skills
- JIRA
- Confluence
- Requirements gathering
- UAT
- MicroStrategy
- Retail Reporting
- Microsoft Office
- Databricks
- Agile practices
- Operating systems
- POS
- Siebel
- Hardware
- Networking
- Java
- Python
- SQL
- Scripting
- Product road mapping
- Software development lifecycle
- Stakeholder communication
- Wireframing and prototyping
- Release management
- Cross-functional team leadership
- Data analysis
- Assigning work
- Customer service
- Project planning
- Agile, Scrum, and Waterfall methodologies
- Documentation and reporting
Certification
- A+
- Network+
- CCNA
- MCP
- DCSE
Key Skills Qualifications
- 18-year Starbucks partner having held multiple IT, analytic and Product management positions in the company.
- Analytical with coding and scripting experience.
- Extensive experience with: JIRA, Confluence, Requirements gathering, UAT, MicroStrategy, Retail Reporting, Microsoft Office, Databricks, Agile practices, Operating systems (Microsoft, Android, Unix, Apple iOS), POS, Micros, Oracle / Siebel, Hardware, Networking (LAN / WAN), Java, Python, SQL, Scripting
Timeline
Product Owner
Starbucks
01.2023 - 01.2024
Senior Systems Analyst
Starbucks
01.2015 - 01.2023
Application Developer
Starbucks
01.2010 - 01.2015
Technical Product Manager
Starbucks Coffee Company
2024 - 2025
Similar Profiles
Adrianna BrownAdrianna Brown
Barista (Transfer) at Starbucks Coffee CompanyBarista (Transfer) at Starbucks Coffee Company
Haley MartinHaley Martin
Store Manager at Starbucks Coffee CompanyStore Manager at Starbucks Coffee Company
Nicholas NuryNicholas Nury
District Manager at Starbucks Coffee CompanyDistrict Manager at Starbucks Coffee Company
Zeming ZhaoZeming Zhao
Shift Supervisor at STARBUCKS COFFEE COMPANYShift Supervisor at STARBUCKS COFFEE COMPANY
Katie SimsKatie Sims
Admission Nurse/Unit Nurse at Life Care Center Of South HillAdmission Nurse/Unit Nurse at Life Care Center Of South Hill