Summary
Overview
Work History
Education
Skills
Education and Training
Timeline
Generic

Jayson Surillo Lopez

Lake Worth

Summary

High-energy telemarketer with over 10 years of experience in call center environments. Skilled in efficiently handling inbound and outbound calls, dedicated to promoting the company's image of quality, professionalism, and integrity. Strong focus on delivering exceptional customer service and meeting sales targets, consistently striving to exceed expectations and drive business growth.


Overview

19
19
years of professional experience

Work History

Legal Intake Specialist

Intake Desk LLC
Fort Lauderdale, FL
07.2022 - Current
  • Contact clients by phone for product liability claim that was submitted online.
  • Consistently met or exceeded performance metrics, demonstrating a strong commitment to delivering exceptional service within the Intake Specialist role.
  • Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
  • Provided compassionate support to clients during the intake process, offering reassurance and understanding in times of distress.
  • Ensured client confidentiality by adhering to strict privacy policies when handling sensitive information during the intake process.
  • Facilitated smooth transitions between different departments by effectively communicating relevant client information at each stage of their journey within the organization.

Telesales Representative

American Express
Sunrise, FL
04.2021 - 06.2022
  • Contact existing American Express card holders by telephone about their business to enroll them in American Express Business Card.
  • Educated customers about product or service offerings meeting individual needs.
  • Broke down objections using friendly, persuasive strategies.
  • Handled inbound telephone calls from interested customers.
  • Presented information about membership details and purchase advantages.
  • Made 90 or more calls per day.

Telesales Representative

Cinch Home Services
Sunrise, FL
04.2016 - 03.2021
  • Contacted existing customer about their renewal.
  • Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
  • Responded to prospects questions with persuasive communication skills and in-depth knowledge of available products and services.
  • Resolved customer complaints by escalating calls to proper department.
  • Assisted with training and orientation of new employee.
  • Explained product prices and packages as well answered questions and addressed concerns of customers.

Senior Representative

Cinch Home Services
Sunrise, FL
02.2008 - 04.2016
  • Developed and maintained positive customer relations and coordinated with team members to properly handle request and questions.
  • Answered questions quickly via email or return phone call.
  • Resolved issues through careful research and follow-up with customers.
  • Complete routine transaction with account executives for customers such as opening accounts and processing.
  • Trained newly hired employees on company policies and services.
  • Elevated team performance with expert training and mentoring of new associates.

Membership Customer Service Representative

Cinch Home Services
Sunrise, FL
06.2006 - 02.2008
  • Completed routine transactions for customers such as opening new accounts, renewing existing accounts and processing payments.
  • Answered phone with friendly greeting to create positive inbound calling experience for customer.
  • Enhanced productivity by staying of top of call scripts and maintaining control over direction of conversations.
  • Learned and maintained in-dept understating of product information, providing knowledgeable responses to diverse questions.
  • Resolved complaints efficiently to satisfy customers and encourage future transaction.
  • Learned all internal systems and related service role duties to provide skilled team back up in handling customer demands.

Education

High School Diploma -

Hialeah-Miami Lakes Senior High School
Hialeah, FL
06.1999

Skills

  • Product and Service Understanding
  • Order Processing
  • Relationship Building
  • Data Entry
  • Documentation and Reporting
  • Email and Telephone Etiquette
  • Mentoring and Coaching
  • Time Management
  • Client communication
  • Case Review
  • Customer Engagement
  • Sales

Education and Training

other

Timeline

Legal Intake Specialist

Intake Desk LLC
07.2022 - Current

Telesales Representative

American Express
04.2021 - 06.2022

Telesales Representative

Cinch Home Services
04.2016 - 03.2021

Senior Representative

Cinch Home Services
02.2008 - 04.2016

Membership Customer Service Representative

Cinch Home Services
06.2006 - 02.2008

High School Diploma -

Hialeah-Miami Lakes Senior High School

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Jayson Surillo Lopez