Jayson Tale Garcia
Brooklyn
Summary
Dedicated professional with a proven track record of aligning organizational needs with effective practices. Expertise in high-pressure environments and adaptability to evolving challenges. Strong focus on delivering exceptional patient care within Medical and Health Services. Committed to fostering team collaboration and enhancing overall performance.
Overview
5
5
years of professional experience
Work History
Clerical Associate L III
NYC Health + Hospitals/Elmhurst Hospital
02.2024 - Current
- Served as principal assistant to Supervisor, ensuring efficient office operations.
- Enhanced accuracy of medical records by meticulously collecting and updating patient information.
- Performed data entry and retrieval using Epic, OnBase, Provation, and other systems.
- Facilitated communication between MDs, RNs, staff, and hospital departments.
- Answered telephones promptly and professionally to assist callers.
- Executed various administrative tasks in maintaining and verifying medical records.
- Completed additional duties as assigned by Supervisor or designee.
Clinic Maintenance/Assistant
Laser & Varicose Vein Treatment Center
06.2020 - 07.2024
- Ensured clinic cleanliness and readiness before each workday.
- Maintained equipment and office in optimal condition for operational efficiency.
- Conducted regular inspections to identify and address deficiencies.
- Executed miscellaneous tasks as directed by office manager.
- Upheld safety conditions and standards throughout facility operations.
Patient Administrator
DocGo / NYC HERRC
06.2023 - 12.2023
- Greet residents and staff upon entry to create welcoming environment.
- Assist residents during intake and discharge processes using Salesforce.
- Scan resident QR codes upon entry and exit; alert Supervisor of flagged guests.
- Direct patients to appropriate resources and escort as needed.
- Explain policies, procedures, and services to ensure patient understanding.
- Facilitate Legal, Reconnecting, Medical, and Miscellaneous Services for residents.
- Conducted comprehensive training sessions for new team members on administrative policies and procedures, contributing to the onboarding process''s success rate.
- Support New York City's initiative responding to migrant relocation from Florida, Texas and the Border.
Medical Receptionist
Reach Physical Therapy
07.2023 - 11.2023
- Streamlined patient check-in and check-out processes while collecting co-payments.
- Scheduled and followed up on patient appointments, ensuring timely payment processing.
- Managed office phone lines by checking voicemails and directing messages to team members.
- Entered insurance information, demographics, and health histories into patient database WebPT accurately.
- Photocopied insurance cards and verified coverage for upcoming procedures and appointments.
- Delivered high-quality administrative support to maintain efficient patient workflows.
- Trained new staff on office procedures, insurance protocols, and medical terminology.
Direct Support Professional
Person Centered Care Services
09.2022 - 06.2023
- Documented patient information, updating vital signs, behaviors, and eating habits.
- Administered medications according to care plans and directives.
- Utilized approved crisis prevention techniques during emergency situations.
- Accompanied clients to appointments, errands, and social activities.
- Provided direct care for individuals with intellectual and developmental disabilities, promoting activities of daily living.
- Maintained a clean and organized environment to enhance client safety and satisfaction.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
Volunteer
Staten Island University Hospital/North Campus
09.2022 - 02.2023
- Volunteered at SIUH North Campus in Patient Experience and Emergency Department.
- Provided patient support in ED by managing bedding, delivering miscellaneous items, and cart rounds.
- Learned to identify patient needs and escort them within the hospital.
- Greeted patients upon arrival and managed appointment check-ins using Microsoft Excel/Allscripts.
- Assisted with organization of special events and programs to enhance participant experience.
- Maintained clean and efficient facilities to support program requirements.
- Utilized strong interpersonal communication skills to effectively convey information.
- Followed supervisor directions to complete tasks within designated time frames.
Education
A.A.S. - Surgical Tech
Kingsborough CC
04.2025
No Degree - B.S. in Biology
College of Staten Island
05.2023
High School Diploma -
John Dewey High School
06.2020
Skills
- Team building and problem solving
- Hospital and clinic experience
- Patient relations and HIPAA compliance
- Medical terminology and CPR certified
- Vital signs monitoring
- Records management and document scanning
- Patient intake and insurance verification
- Medical charting and appointment scheduling
- Patient callbacks and clerical operations
- EMR systems expertise (Epic, Allscripts, OnBase, Salesforce, WebPT)
- Certified clerical associate, Passed NYC DCAS Exams
Affiliations
Member of the National Society of Leadership and Success.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Clerical Associate L III
NYC Health + Hospitals/Elmhurst Hospital
02.2024 - Current
Medical Receptionist
Reach Physical Therapy
07.2023 - 11.2023
Patient Administrator
DocGo / NYC HERRC
06.2023 - 12.2023
Volunteer
Staten Island University Hospital/North Campus
09.2022 - 02.2023
Direct Support Professional
Person Centered Care Services
09.2022 - 06.2023
Clinic Maintenance/Assistant
Laser & Varicose Vein Treatment Center
06.2020 - 07.2024
A.A.S. - Surgical Tech
Kingsborough CC
No Degree - B.S. in Biology
College of Staten Island
High School Diploma -
John Dewey High School
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