Summary
Overview
Work History
Education
Skills
Languages
Software
Timeline
Generic

Jayson Tapalla

Menlo Park,CA

Summary

Passionate, dedicated, and performance-driven individual with a strong focus on empowering team members to reach their full potential. Takes a holistic approach to foster the development of new leaders within the organization. Attention to detail is a key strength, consistently delivering results that exceed expectations and strengthening partnerships with both internal and external stakeholders. Excited about the opportunity to join an organization that values integrity, recognizes and rewards hard work, and demonstrates leadership in action.

Overview

12
12
years of professional experience

Work History

Assistant Center Manager

Teleperformance
05.2018 - 10.2022
  • Works hand in hand with the Center Manager on day-to-day operations in driving site's performance with 16 Supervisors, and 250+ agents; Attends and facilitates daily leadership and governance sessions with internal and external partners; Top Performing Cluster from 2018 - 2021

Team Manager

11.2015 - 04.2018
  • Handled 16 Team SMES as an Ops Manager POC and handled 20 agents focused on performance, customer retentions, and customer satisfaction; Created customer service improvement plans that helped increase site's performance.

Customer Service Representative

09.2010 - 10.2015
  • Handles customer issues (Account Management, Billing, Technical troubleshooting, etc.) for Telco account and Gaming Account.

Education

Bachelor of Science in Computer Science -

Bicol University Polangui Campus (BUPC)
01.2010

Skills

  • Self Motivated
  • People Management
  • Mentoring
  • Team Player
  • Client Management
  • Coaching

Languages

Filipino
Native or Bilingual
English
Full Professional

Software

Microsoft Office

Outlook

Clarify, Telegence

Excel

Timeline

Assistant Center Manager

Teleperformance
05.2018 - 10.2022

Team Manager

11.2015 - 04.2018

Customer Service Representative

09.2010 - 10.2015

Bachelor of Science in Computer Science -

Bicol University Polangui Campus (BUPC)
Jayson Tapalla