Jayvan rutledge
Fort Worth
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
32
32
years of professional experience
Work History
Parts Handler Trainer
FedEx
09.2024 - Current
- Operated hand trucks and pallet jacks to efficiently transport parts within warehouse.
- Assisted in inventory management by organizing and labeling parts for easy access.
- Learned safety protocols and adhered to best practices during handling of materials.
- Collaborated with team members to maintain clean and organized workspaces.
General Laborer
Directhire.com
01.2019 - 05.2023
- Operated hand tools and power equipment to complete various labor tasks efficiently.
- Assisted in loading and unloading materials, ensuring safety protocols were followed.
- Maintained clean and organized work areas to promote productivity and safety.
- Supported team members in completing daily project goals through effective collaboration.
- Adapted quickly to changing tasks, demonstrating flexibility in a fast-paced environment.
- Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
- Increased productivity with effective communication and collaboration among team members.
Service Manager
DispenseSource
08.2002 - 01.2014
- Led service team to enhance customer satisfaction and streamline operations.
- Developed training programs to improve staff performance and service delivery.
- Implemented process improvements that reduced service response times significantly.
- Managed inventory systems ensuring optimal stock levels and minimizing costs.
- Streamlined service delivery processes to enhance customer satisfaction and operational efficiency.
- Led cross-functional teams to implement service improvement initiatives across multiple departments.
- Improved service quality, addressing client concerns promptly and professionally.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted in training new staff on customer service protocols and operational systems.
Delivery Manager
Art Van Furniture -Sterling Heights
02.1993 - 03.2002
- Led cross-functional teams to improve delivery processes and enhance customer satisfaction.
- Developed and implemented strategic initiatives to optimize operational efficiency and reduce costs.
- Mentored junior staff, fostering professional growth and ensuring adherence to best practices.
- Analyzed delivery metrics to identify trends and drive continuous improvement efforts across operations.
- Planned delivery routes according to traffic, weather and types of delivery.
- Integrated new technologies and best practices to improve [Type] delivery management.
- Provided strategic direction for delivery team, aligning efforts with organizational goals and client needs.
Education
Associate of Science - Electrical, Electronics And Communications Engineering
National Institute of Technology
Deerfield, MI01-1987
High School Diploma -
Charles F. Kettering High
Detroit, MI06-1985
Skills
- Client support
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Professional telephone demeanor
- Conflict resolution
- Warehouse safety
- Order picking
- Shipping and receiving
- Positive attitude
- Goal oriented
Timeline
Parts Handler Trainer
FedEx
09.2024 - Current
General Laborer
Directhire.com
01.2019 - 05.2023
Service Manager
DispenseSource
08.2002 - 01.2014
Delivery Manager
Art Van Furniture -Sterling Heights
02.1993 - 03.2002
Associate of Science - Electrical, Electronics And Communications Engineering
National Institute of Technology
High School Diploma -
Charles F. Kettering High
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