Michael Charbonneau
Saint Clair Shores,MI
Summary
Dedicated Body Shop Advisor skilled in maintaining customer relationships and estimating auto repair costs. Expertise in troubleshooting complex auto body issues and coordinating repairs under pressure. Committed to enhancing customer satisfaction and fostering repeat business through professionalism and attention to detail.
Overview
5
5
years of post-secondary education
13
13
years of professional experience
Work History
Parts Manager, Body Shop Estimator
Northland CDJR
Oak Park, Michigan
05.2024 - 08.2026
- Oversaw the parts department staff to maintain operational efficiency.
- Managed inventory levels for efficient parts availability and distribution.
- Coordinated with suppliers to ensure timely delivery of parts and supplies.
- Collaborated with service technicians to forecast parts needs for repairs.
- Assisted customers in identifying and ordering the correct vehicle parts.
- Organized and monitored inventory levels of parts, tools, and supplies.
- Prepared damage reports outlining all necessary repairs.
- Provided technical advice on body shop services and products.
- Verified accuracy of invoices from vendors before payment processing.
- Provided customer service by answering inquiries about repair status.
- Created estimates for insurance companies, detailing parts and labor costs.
- Monitored progress of repairs against estimate timeline.
- Washed vehicles to ensure clean surface for repair accuracy. before repair to remove foreign material that could compromise the repair process.
- Documented detailed notes regarding each repair job for future reference.
- Coordinated with other departments to ensure timely completion of repairs.
- Performed quality inspections of completed vehicle repairs.
- Replaced damaged car fenders, grills and panels.
- Replaced or repaired parts to complete daily work orders on vehicles.
Cook
Pendys Restaurant
Grosse Pointe, Michigan
07.2023 - 07.2025
- Prepared and cooked menu items following restaurant recipes and standards.
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Monitored cooking times to ensure optimal food quality and safety.
- Ensured compliance with health regulations during food preparation and service.
- Assisted in training new cooks on kitchen procedures and best practices.
- Prepared dishes in a fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Communicated effectively with front-of-house staff to coordinate meal timing.
- Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
Sales, Body Shop Estimator, Parts associate
Ray Laethem Motor Village
Grosse Pointe, Michigan
11.2013 - 04.2024
- Assessed vehicle damage to create comprehensive repair estimates.
- Evaluated damaged vehicles to establish accurate repair costs and procedures.
- Utilized estimating software to generate detailed cost breakdowns.
- Collaborated with insurance adjusters to facilitate claims processing.
- Reviewed repair orders for completeness and accuracy before approval.
- Coordinated with technicians to ensure accurate parts ordering.
- Coordinated ordering and expedited delivery of replacement parts from suppliers and communicated timelines to customers.
- Informed customers of repair timelines and associated costs to enhance transparency.
- Provided exceptional customer service throughout the repair process.
- Streamlined parts ordering for vehicle repairs, ensuring timely delivery for completion. and expedited delivery of replacement parts from suppliers and communicated timelines to customers.
- Maintained up-to-date knowledge of industry standards and best practices.
- Documented vehicle damage and condition by taking meticulous notes and photographs.
- Documented detailed notes regarding each repair job for future reference.
- Performed quality inspections of completed vehicle repairs.
- Washed vehicles before repair to remove foreign material that could compromise repair process.
- Participated in regular meetings with management team to discuss workloads.
- Ordered parts required for vehicle repairs.
- Provided technical advice on body shop services and products.
- Coordinated with other departments to ensure timely completion of repairs.
Education
Fife High School
Fife, WASome College (No Degree) - Computer Programming
Macomb Community College
Warren, MI 08.2009 - 05.2014
Skills
- Parts ordering
- Repair estimating
- Technical assessment
- Quality inspection
- Inventory management
- Supply chain coordination
- Cost analysis
- Sales forecasting
- Vendor communication
- Client relationship management
- Client support
- Clear communication
- Team collaboration
- Task prioritization
- Attention to detail
- Problem solving
- POS systems operations
- Client relations
Timeline
Parts Manager, Body Shop Estimator
Northland CDJR
05.2024 - 08.2026
Cook
Pendys Restaurant
07.2023 - 07.2025
Sales, Body Shop Estimator, Parts associate
Ray Laethem Motor Village
11.2013 - 04.2024
Some College (No Degree) - Computer Programming
Macomb Community College
08.2009 - 05.2014
Fife High School