Jazalynn M. Lopez
Jacksonville,FL
Summary
Experienced and personable professional with over a decade of diverse experience in food service, retail sales, and client support. Proven track record of delivering exceptional guest experiences in fast-paced environments, including a successful 5-year tenure as a server at a high-volume Japanese steakhouse. Strong communication skills developed through roles at College Savings Solutions, Metro by T-Mobile, and ADT, where responsibilities included inside sales and customer retention. Recently completed cosmetology training at Aveda Institute and now seeking a customer-facing role while working towards licensure.
Overview
8
8
years of professional experience
Work History
ADT Sales Representative (inbound)
ADT Security Services
02.2023 - 03.2024
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Developed and implemented sales strategies to increase profits.
- Used customer insights to develop innovative sales strategies to increase sales.
- Developed and delivered engaging sales presentations to convey product benefits.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
Store Manager
Metro By T-Mobile
01.2020 - 02.2023
- Managed inventory control, cash control, and store opening and closing procedures.
- Build and promote, long-lasting customer relationships by partnering with them and understanding their needs.
- Ability to guide, motivate and mentor sales representatives.
- Ability to set sales targets and achieve them effectively.
- Conducted daily data analysis to determine stock order quantities and identify potential shortages.
- Provide daily reports of field sales succeed ad communicate EOD data to superiors.
Server
Osaka Japanese Steakhouse
09.2016 - 01.2020
- Greet customers promptly both over phone and in-store.
- Continuously provide cheerful and friendly interactions with customers.
- Efficiently communicate with customers to provide products that fit customers' needs.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Customer Service Representative
Intuition Savings Solutions
05.2017 - 05.2018
- Proficiently able to average 20-30 calls per hour.
- Perform data entry and scan documents.
- Prepare and modify documents including correspondence, reports, drafts, and emails.
- Always have informed knowledge on how 529 prepaid plans work or change to ensure investors satisfaction.
- Effectively educate new and existing investors' on products and support materials.
- Ensure investors satisfaction by actively listening to all questions, concerns, and general inquires.
- Provide suitable resolution that meets investors' needs. Ensure investors receive full and correct contract information.
- Keep track of interactions, transactions, comments and complaints from investors and Universities.
- Coordinated with Universities & Colleges nationwide to accurately process invoices.
- Quality checked annual statements and 1099Q tax documents.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Education
Associate of Arts - Business Administration
Florida State College At Jacksonville
Jacksonville, FL05.2024
High School Diploma - undefined
Waukegan High School
06.2015
No Degree - Cosmetology
Aveda Institute
Jacksonville, FL03-2025
Skills
- Exceptional Customer Service & Communication
- Effective Customer Communication
- Customer-focused Conflict Resolution
- Client Retention Techniques
- Consistently Dependable
- Supportive Team Member
- Outgoing Personality
- Knowledge of POS & CRM Systems
- Inside & Outside sales
Timeline
ADT Sales Representative (inbound)
ADT Security Services
02.2023 - 03.2024
Store Manager
Metro By T-Mobile
01.2020 - 02.2023
Customer Service Representative
Intuition Savings Solutions
05.2017 - 05.2018
Server
Osaka Japanese Steakhouse
09.2016 - 01.2020
High School Diploma - undefined
Waukegan High School
Associate of Arts - Business Administration
Florida State College At Jacksonville
No Degree - Cosmetology
Aveda Institute
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