My managers always told me how much of a good job I do they also would have contest and I always would when them . I achieve keeping the customer satisfied that’s all that matter to me keeping the customers happy.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Remote Representative
Jade Of Spades
06.2024 - Current
I Managed customer inquiries, I also provide timely and accurate information to enhance satisfaction.
I Developed product knowledge through training sessions, Im improving customer
I reduce response times for client requests.
I Assisted in resolving customer issues by implementing effective solutions and follow-up procedures.
I provided great customer service for over 300 calls a day
Ima hard worker I love to work im also a quick learner
After a few months at my job I improved my customer service skills which resulted in a 15% in customer satisfaction.
With me working very hard at my job I improved the customer issues by 10%
Helped customers with account setup , troubleshooting and ,product inquiries
Also I maintained a 90% customer satisfaction score based on surveys.
Crew Member
Dunkin Donuts
11.2022 - 07.2024
Crew Member Dunkin'-Gainesville, FL November 2022 to Present Prepare products according to operational and quality standards, and serve them with enthusiasm in a clean environment. They work as part of a team to meet our Guests' needs and give them a reason to come back.