Jazelle Jones
Pickerington,OH
Summary
Dedicated professional with strong customer service and conflict resolution skills. Committed to enhancing satisfaction and loyalty through effective communication and relationship building.
Dynamic manager with proven ability to oversee daily operations and mentor staff. Skilled in time management and decision-making, driving team engagement and productivity to achieve operational excellence.
Results-oriented leader with expertise in complex problem-solving and staff training. Known for enhancing customer satisfaction and resolving conflicts, ready to leverage experience to drive operational improvements.
Overview
3
3
years of professional experience
Work History
Manager
Romeo's Pizza
2023.07 - Current
- Oversaw daily operations to ensure efficient service and product quality.
- Trained and mentored staff on operational procedures and customer service standards.
- Enhanced customer satisfaction through effective conflict resolution strategies.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- I have experience closing and opening
- Processed cash, credit, and gift card transactions efficiently.
- Adapted swiftly to new concepts and processes, demonstrating strong learning agility.
- accurately took customers' orders in a fast-paced environment
- Resolved staff member conflicts, actively listening to concerns and finding an appropriate middle ground.
- Cultivated strong customer relationships to enhance satisfaction and loyalty.
Education
High School Diploma -
Gateway Online Academy of Ohio
Independence, OH2023-07
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Staff training and development
- Staff management
- Task delegation
- Relationship building
- Cross-functional teamwork
Timeline
Manager
Romeo's Pizza
2023.07 - Current
High School Diploma -
Gateway Online Academy of Ohio