Jazen Reuss
Saranac Lake
Summary
Dynamic professional with extensive experience in managing studio operations and optimizing workflows. Recognized for implementing process improvements that enhance productivity and reduce costs while maintaining high standards of customer service.
Overview
18
18
years of professional experience
Work History
Studio Manager
Cedar Street Studios
Saranac Lake, NY
01.2020 - Current
- Oversaw daily studio operations, ensuring efficient workflow and optimal resource allocation.
- Developed and maintained budgets for projects, tracking expenses to achieve financial goals.
- Implemented process improvements that increased operational efficiency and reduced downtime.
- Coordinated daily studio operations
- Managed scheduling and logistics for studio bookings, maximizing studio utilization.
- Developed and enforced studio policies, leading to safer and more productive work environment.
- Implemented energy-saving measures, reducing utility expenses and contributing to sustainability efforts.
- Reduced overhead costs by negotiating better rates with suppliers.
- Optimized studio layout for better workflow, resulting in increased productivity.
Floor Manager
Goody Goody's
Saranac Lake, NY
09.2014 - Current
- Managed store inventory and stock levels to maintain availability of products.
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
- Developed and implemented floor plans and layouts to maximize customer satisfaction and sales.
- Oversaw supply restocking, area cleaning, and product organization.
- Made personal recommendations for customers by sharing product knowledge and demonstrating product.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Waitress/Bartender
Adirondack Hotel
Long Lake, NY
05.2008 - 11.2013
- Delivered exceptional customer service, ensuring guest satisfaction and fostering repeat business.
- Managed multiple tables efficiently, prioritizing orders and minimizing wait times.
- Collaborated with kitchen staff to ensure timely food delivery and adherence to quality standards.
- Trained new staff on menu knowledge, customer interaction, and service protocols.
- Assisted in inventory management by tracking supplies and reporting shortages to management.
Education
Bachelor of Science - Ceramics
SUNY Potsdam
Potsdam, NY05-2021
Skills
- Client rapport
- Budget administration
- Creative direction
- Process improvement
Timeline
Studio Manager
Cedar Street Studios
01.2020 - Current
Floor Manager
Goody Goody's
09.2014 - Current
Waitress/Bartender
Adirondack Hotel
05.2008 - 11.2013
Bachelor of Science - Ceramics
SUNY Potsdam