Jazie Cramer
Fort Worth
Summary
Customer service professional with strong background in delivering exceptional support and customer satisfaction in high-volume environments. Known for excellent communication skills and ability to resolve issues promptly. Highly collaborative and adaptable, ensuring team success and consistently meeting targets.
Overview
15
15
years of professional experience
Work History
Call Center Representative
Stericycle
02.2024 - 10.2024
- Managed high-volume inbound calls, providing exceptional customer service and resolving inquiries effectively.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
Mission Support Specialist
Uion Gospel Mission
10.2022 - 12.2023
- Coordinated mission support activities to enhance operational efficiency and effectiveness.
- Mentored junior staff, fostering professional growth and enhancing team performance.
- Strengthened inter-agency collaboration through effective relationship-building and clear communication.
- Advocated for clients by providing crisis intervention and emotional support during critical situations.
- Assisted clients in obtaining necessary documentation for housing applications, increasing their chances of securing stable living situations.
Call Center Customer Service Representative
Ritchie Bros. Auctioneers
02.2021 - 08.2022
- Streamlined call center processes, resulting in improved response times and customer satisfaction levels.
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Processed vehicle titles and registrations for accuracy and compliance with state regulations.
- Communicated with customers to resolve common title issues.
- Assisted customers with complex title issues, providing guidance and support throughout the resolution process.
Cashier Team Lead
Conoco
11.2020 - 03.2022
- Trained new cashiers on company policies, procedures, and best practices for optimal performance.
- Resolved customer inquiries and complaints promptly, enhancing overall shopping experience.
- Collaborated with management to develop training materials for ongoing employee development initiatives.
- Processed both cash and card purchases and returns.
Store Manager
7days Food Mart
12.2017 - 11.2020
- Oversaw daily operations, ensuring optimal inventory management and product availability.
- Trained and mentored team members to enhance customer service and operational efficiency.
- Developed staff schedules to optimize labor costs while maintaining service standards.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Call Center Representative
Sentinel
01.2014 - 09.2017
- Facilitated inbound sales calls, effectively identifying customer needs and providing tailored solutions.
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
- Demonstrated excellent multitasking abilities by managing multiple inbound calls simultaneously while maintaining attention to detail.
- Increased sales revenue by skillfully promoting company offerings and upselling relevant products or plans to customers.
Telephone Interviewer
Ddhs
02.2010 - 12.2013
- Conducted telephone interviews, gathering data for various surveys and research projects.
- Ensured accuracy of collected information through effective questioning techniques.
- Analyzed responses to identify trends and insights for organizational improvement.
- Maintained comprehensive records of interviews using designated software systems.
- Administered phone interviews to survey participants.
- Documented records of call information.
Education
Certificate of PCT - Medical
Ctk Healthcare Institute
Irving, TX02-2025
Cosmetology -
Ogle School
TX05-2019
GED -
Texas Education Agency
Fort Worth, TX08-2011
Skills
- Problem-solving skills
- Customer support
- Data entry
- Customer service
- Call center customer service
- Appointment scheduling
Timeline
Call Center Representative
Stericycle
02.2024 - 10.2024
Mission Support Specialist
Uion Gospel Mission
10.2022 - 12.2023
Call Center Customer Service Representative
Ritchie Bros. Auctioneers
02.2021 - 08.2022
Cashier Team Lead
Conoco
11.2020 - 03.2022
Store Manager
7days Food Mart
12.2017 - 11.2020
Call Center Representative
Sentinel
01.2014 - 09.2017
Telephone Interviewer
Ddhs
02.2010 - 12.2013
Certificate of PCT - Medical
Ctk Healthcare Institute
Cosmetology -
Ogle School
GED -
Texas Education Agency
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