Jaziel Brown
Account Manager
Wilmington,NC
Summary
Dynamic Account Manager with a proven track record at Airgas, specializing in customer engagement leadership and problem resolution. Expert in implementing CX guidelines, I drive retention and satisfaction through effective communication and cross-functional collaboration. Adept at managing escalations and standardizing service routines to enhance customer outcomes.
Overview
2026
2026
years of professional experience
Work History
Account Manager
Airgas, an Air Liquide
2024 - Current
- Manage a portfolio of business accounts; drive retention and customer satisfaction across ordering, delivery coordination, and issue resolution.
- Own escalations end-to-end: triage quickly, set expectations, coordinate internal teams, and deliver closure with documented follow-up.
- Standardize account service routines (touchpoints, updates, and risk signals) to reduce friction and protect renewals
Senior Benefits Consultant
GoHealth
2022 - 2024
- Guided customers through regulated Medicare plan decisions via phone consultations; simplified tradeoffs in plain language.
- Assessed needs and recommended appropriate plans/products while ensuring accurate documentation and expectation setting.
Flagship Assistant Branch Manager
Enterprise Rent-A-Car
2019 - 2022
- Supported daily operations and resolved time-sensitive issues to maintain service quality and a smooth customer experience.
- Coached and trained frontline staff to improve consistency, performance, and customer outcomes.
Business Development Intern
Google Fiber
2016 - 2019
- Supported outreach and account follow-up through market research, proposals, and Salesforce updates.
- Improved workflow organization and helped coordinate service issue resolution with local teams.
Education
Post Graduate Program - Project Management (Currently Enrolled)
University of Massachusetts, Amherst
Amherst, MA 05.2001 -
Bachelor of Arts - Mass Communication
North Carolina Central University
Durham, North Carolina, NC 05.2001 -
Skills
- Customer engagement leadership
- Implementation of CX guidelines
- Problem resolution expertise
- Cross-functional leadership in KPI and dashboard development
Timeline
Post Graduate Program - Project Management (Currently Enrolled)
University of Massachusetts, Amherst
05.2001 -
Bachelor of Arts - Mass Communication
North Carolina Central University
05.2001 -
Account Manager
Airgas, an Air Liquide
2024 - Current
Senior Benefits Consultant
GoHealth
2022 - 2024
Flagship Assistant Branch Manager
Enterprise Rent-A-Car
2019 - 2022
Business Development Intern
Google Fiber
2016 - 2019