Kayla Fain
McDonough,USA
Summary
Results-driven Account Manager with proven success in managing client relationships, driving revenue growth, and implementing strategic initiatives. Strong skillset includes problem-solving, negotiation, and communication. In previous roles, made significant impact by improving processes for increased efficiency and customer satisfaction. Demonstrated ability to lead teams towards common goals while maintaining focus on bottom line results.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Account Manager
Sensory Center of Atlanta
Sandy Springs, GA
09.2023 - Current
- Researched and gathered project-specific information for accuracy.
- Coordinated timely delivery of client product shipments.
- Facilitated communication between clients and the organization.
- Entered and maintained accurate data in various systems.
- Created complex financial models using Excel workbook spreadsheets.
- Utilized problem-solving skills when dealing with difficult customers.
- Conducted market research to identify potential new customers.
- Fostered a culture of continuous improvement by sharing best practices and lessons learned with the broader account management team.
- Recruited, hired and trained new hires to optimize profitability.
- Posed as models for advertising, artistic creation and display of goods.
- Collaborated with marketing teams to develop targeted campaigns for account acquisition and growth.
- Developed and implemented account plans to increase revenue and market share within designated sectors.
- Acted as main point of contact in matters relating to client concerns and needs.
- Identified customer needs by asking questions and advising on best solutions.
- Conducted regular business reviews with clients to understand their needs and align products and services accordingly.
- Implemented customer feedback mechanisms to gather insights and improve service delivery.
- Identified upselling and cross-selling opportunities to maximize account growth and revenue generation.
- Analyzed client data and identified opportunities for growth.
- Generated leads through cold calling activities.
- Reduced process lags by training employees on best practices and protocols.
- Produced sales documents, finalized deals and filed records.
Server Manager
Shuckums
Panama City Beach, Florida
02.2023 - 09.2023
- Evaluated existing processes related to server management and recommended improvements.
- Managed tables throughout dining room to execute service at highest level.
- Performed troubleshooting to diagnose and resolve system-related problems.
- Pitched in to deliver food and beverages to tables during high-volume periods.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Server
First Watch
Panama City Beach, FL
07.2022 - 02.2023
- Efficiently memorized diverse orders to enhance workflow.
- Provided table service.
- Ensured proactive engagement with customers regularly.
- Handled a high volume of customers
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Shift Manager/Key Holder
Palmetto Moon
Daytona Beach, FL
10.2020 - 07.2021
- Oversaw facility maintenance and safety protocols on designated days.
- Directed customer interactions to enhance satisfaction and loyalty.
- Coordinated various tasks to ensure project milestones were met efficiently.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Ensured proper opening and closing procedures were followed daily.
- Recruited and trained new employees to meet job requirements.
- Monitored sales activities to ensure compliance with company policies and regulations.
- Assigned work and monitored performance of project personnel.
- Assisted in leading and motivating a team of 10+ employees to ensure excellent customer service.
- Monitored inventory levels to ensure sufficient stock was available at all times.
- Utilized strong communication skills to foster a positive work environment for all employees.
- Supervised bank deposits and security procedures to support store opening and closing.
- Opened and closed store in absence of senior managers.
- Boosted sales through effective merchandising and consistent restocking of high-traffic items.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Server
Texas Roadhouse
College Station, TX
08.2017 - 06.2019
- Monitored multiple tables on a daily basis.
- Delivered accurate order details to meet customer expectations.
- Managed cash, check, credit orders
- Ensured cleanliness of work environment.
- Consistently observed guests to maintain high service standards.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Upheld high standards of sanitation in accordance with health department regulations.
- Provided excellent customer service to ensure satisfaction.
- Trained new employees to perform duties.
- Greeted guests and provided menus.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Education
High school or equivalent -
Associate - Business
Gordon State College
Skills
- Project Oversight
- Shift Management
- Advanced Microsoft Office Skills
- Point Of Sale Transactions
- Culinary Preparation
- Customer-Centric Retail Leadership
- Professional Development Training
- Visual Merchandising Expertise
- Culinary Skills
- Event Host
- Strategic Leadership
- Advanced Excel Skills
- Time Management Expertise
- Customer Engagement Upselling
- Project Execution Management
- Sales Expertise
- Talent Acquisition
- Assistant Manager Experience
- Store Management Experience
- Retail Sales
- Bartending
- Engaging Public Speaking
- Powerpoint
- Inventory Oversight
- Preparing contracts
- Trend forecasting
- Account development
- Market forecasting
- Invoice balancing
- Upsell opportunities
- Excellent communication skills
- Business development
- Data analytics
- Collaborating with designers
- Sales negotiations
- Customer relationship management (CRM)
- Client relationship building
- Issue resolution
- Teamwork and collaboration
- Restaurant Experience
- Restaurant Management
- Client Relations
- Supply Chain Management
- Operational Management Experience
Certification
- TABC Certification
- Food handler certificate
Awards
Manager of the Quarter, August 2024
Top Account Manager of the Year, 2024
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Account Manager
Sensory Center of Atlanta
09.2023 - Current
Server Manager
Shuckums
02.2023 - 09.2023
Server
First Watch
07.2022 - 02.2023
Shift Manager/Key Holder
Palmetto Moon
10.2020 - 07.2021
Server
Texas Roadhouse
08.2017 - 06.2019
High school or equivalent -
Associate - Business
Gordon State College