Jaziyah Evans
Piqua,OH
Summary
Dynamic manager with a strong focus on customer service and team leadership. Proven track record in training and mentoring staff, resolving conflicts, and implementing quality control measures to uphold service standards and enhance operational workflow.
Overview
4
4
years of professional experience
Work History
Manager
Little Caesars Pizza
Piqua, OH
03.2022 - 01.2026
- Supervised daily operations to ensure efficient service and food quality.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Coordinated staff schedules to optimize labor efficiency during peak hours.
- Trained and mentored staff on customer service standards and food safety protocols.
- Monitored staff performance and addressed issues.
- Conducted regular team meetings to communicate goals and enhance teamwork.
- Coached and mentored team members to enhance job performance and service delivery.
- Managed inventory levels, placing orders to maintain stock availability.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
- Established processes to streamline workflow and support operational efficiency.
- Implemented quality control measures to maintain compliance with company standards.
Education
Criminal Justice
Edison State Community College
Piqua, OH05-2027
High School Diploma -
Piqua Christian School
Piqua, OH05-2024
Skills
- Conflict resolution
- Customer service
- Team leadership
- Public speaking
- Report writing
- Time management
- Decision-making
- Documentation and reporting
- Project management
- Expectation setting
- Cross-functional teamwork
- Staff development
- Workforce management
- Inventory management
- Sales management
- Schedule preparation
- Project planning
- Change management
- Negotiation
- Goal setting
- Task delegation
- Verbal and written communication
- Performance evaluations
- Work prioritization
- Innovation management
- Customer relationship management (CRM)
- Relationship building
- Coaching and mentoring
- Disciplinary techniques
- Policy implementation
- Staff training and development
- Staff management
- Revenue management
- Recruiting and interviewing
- Policy and procedure development
- Clear communication
- Employee onboarding
References
References available upon request.
Timeline
Manager
Little Caesars Pizza
03.2022 - 01.2026
Criminal Justice
Edison State Community College
High School Diploma -
Piqua Christian School