Jazlene Aaliyah Operana

Carrs Abbott Starbucks

Anchorage, AK

03.2023 - Current

Utilized POS system to receive and process customer payments.
Kept up-to-date records of sales transactions using point-of-sale systems.
Answered phone calls to assist customers with questions and orders.
Adhered to company policies concerning returns, exchanges and refunds, including proper documentation completion.
Assisted customers with payment issues or inquiries regarding their accounts.
Consistently maintain high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
Developed and maintained relationships with regular customers, recognizing preferences, and anticipating needs.
Trained new baristas on company policies and procedures regarding food handling safety standards.
Created signs and displays to advertise store products or events.
Insured compliance with health and safety regulations, including proper food handling.
Monitored inventory levels of supplies, and restocked when necessary.
Implemented promotional activities, including in-store events, to increase customer engagement and sales.
Supported the highest standards of conduct and service to support the company's reputation.
Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
Managed the cash register, and processed transactions with accuracy and integrity.
Recognized by management for providing exceptional customer service.
Contributed innovative ideas and solutions to enhance team performance and outcomes.