Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jazlyn Cervantes

Summary

Customer Service Representative experienced in providing exceptional support and resolving inquiries. Enhanced customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to improving team performance by sharing knowledge and best practices.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

Gandara kitchen & Bath
Hialeah
05.2025 - 03.2026
  • Guided customers in product inquiries and selections for kitchen and bath design, enhancing their purchasing experience.
  • Maintained showroom displays to showcase current trends in kitchen and bath products.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Resolved customer complaints promptly, contributing to positive customer relationships and satisfaction.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Delivered exceptional customer service, fostering customer loyalty and repeat business.

Education

Imater Academy
Hialeah, FL

Skills

  • Customer service
  • Product knowledge
  • Retail sales support
  • Product troubleshooting
  • Inbound and outbound calling
  • Appointment scheduling
  • Administrative assistance
  • Stock management
  • Strong teamwork
  • Communication skills

Languages

English
Native/ Bilingual
Spanish
Professional

Timeline

Customer Service Representative

Gandara kitchen & Bath
05.2025 - 03.2026

Imater Academy
Jazlyn Cervantes