JAZLYN STATON
District Heights,MD
Summary
Healthcare operations professional with 8+ years of experience in insurance verification, eligibility and benefits, medical records, Release of Information (ROI), claims support, and healthcare administrative operations. Skilled in reviewing clinical and insurance documentation, identifying discrepancies, maintaining accurate patient and member records, and supporting workflows that help prevent claim errors, delays, and denials. Experienced with EMR/EHR systems, payer portals, HIPAA-compliant handling of sensitive information, and high-volume remote work. Known for strong attention to detail, accuracy, independent problem-solving, and effective collaboration with internal teams.
Overview
10
10
years of professional experience
Work History
Healthcare Operations & Patient Records Coordinator
Net America Corporation
02.2024 - Current
- Manage 50+ medical and dental records daily while maintaining 98%+ documentation accuracy and strict HIPAA compliance.
- Process and fulfill Release of Information (ROI) requests in accordance with federal and organizational requirements.
- Verify insurance eligibility and benefits through payer portals and EMR systems to support accurate claims processing and reduce billing delays.
- Review patient and provider documentation to identify discrepancies that could contribute to claim errors, delays, or denials.
- Coordinated with internal teams through secure messaging and email to resolve records-related issues and maintain workflow efficiency.
- Maintain confidentiality and safeguard sensitive patient and provider information while working in a fully remote environment.
Insurance & Patient Support Coordinator
EHealth Insurance
11.2019 - 12.2023
- Supported claims-related workflows by researching eligibility, benefits, documentation, and coverage information.
- Verified insurance eligibility and plan benefits for 40+ members daily using payer and insurance systems.
- Updated and corrected member records to reduce claims errors and improve processing timelines.
- Maintained HIPAA and company privacy standards while handling confidential member information.
- Communicated with internal teams through secure messaging and email to resolve insurance and documentation issues.
Medical Records & Administrative Coordinator
Cardinal Health
03.2017 - 11.2019
- Processed medical and dental records while maintaining compliance with HIPAA and organizational policies.
- Ensured data integrity for insurance and billing purposes.
- Coordinated with internal departments to resolve record discrepancies and improve workflow efficiency.
- Supported ROI requests, administrative reporting, and records management tasks.
- Maintained confidentiality and safeguarded sensitive patient and provider information.
Education
Associate of Applied Science -
Prince George’s Community College
Hyattsville, MD09.2026
Skills
- Insurance Eligibility & Benefits Verification
- Claims Support & Resolution
- Release of Information (ROI)
- HIPAA Compliance
- Documentation Review
- EMR/EHR systems
- Secure Messaging & Email Communication
- Prior Authorizations
- Insurance Payer Portals
- ICD-10 & CPT Familiarity
- Patient & Member Records
- Medical Records Management
- Data Accuracy & Auditing
Timeline
Healthcare Operations & Patient Records Coordinator
Net America Corporation
02.2024 - Current
Insurance & Patient Support Coordinator
EHealth Insurance
11.2019 - 12.2023
Medical Records & Administrative Coordinator
Cardinal Health
03.2017 - 11.2019
Associate of Applied Science -
Prince George’s Community College