Jazlynn Ortega
Dallas,TX
Summary
Reliable and compassionate medical assistant, who is also a fast learner and willing to adapt to any changes at any given time. Maintains professionalism throughout each and every process, even in times of conflict or disagreement. Willing to work independently or be a team player, and always willing to help my colleagues with any questions they may have. Proven ability to enhance patient experiences and provide quality care to all patients to ensure emotional stability, safety, and care. Known to be compassionate and skilled in patient care, bilingual support and HIPPA compliance.
Overview
3
3
years of professional experience
Work History
Office Based Surgery Medical Assistant
Momentum Spine and Joint
Arlington, TX
06.2025 - Current
- Ensured seamless patient experience during treatments.
- Minimized downtime.
- Gathered medical histories.
- Ensured uninterrupted patient care.
- Enhanced patient satisfaction.
- Addressed critical situations.
- Ensured office cleanliness and comfort.
- Explained procedures and post-op care clearly.
- Trained newly hired medical assistants on best practices.
- Provided Spanish translation for medical procedures.
- Guided patients through both pre-op and post-op, ensuring maximum care and emotional support.
- Assisted nurses and physicians with scheduling and creating appointments.
- Worked as a stand-in for front desk, assisting with check-in and check-out, and calling patients to confirm appointments.
- Created charts containing patient information, medical history and
- Communicated with management and scheduling team regarding any complications prior to patient's procedures appointments.
- Managed an average of 100-150 patients per week.
Medical Assistant
Momentum Spine and Joint
Arlington, TX
07.2024 - 06.2025
- Provided emotional support to patients.
- Verified patient diagnostic imaging appointments.
- Ensured compliance with protocols.
- Implemented new patient intake processes.
- Prepared examination rooms between visits.
- Collaborated with local pharmacies.
- Assisted in medical interpretation.
- Provided bilingual support.
- Ensured timely treatment.
- Accurately measured patients' vital signs.
- Trained junior staff and interns on patient care standards.
- Monitored vital signs and symptoms for patients.
- Followed up on results.
- Served 200 patients per week.
- Managed a digital patient record system.
- Prepped 80-90 weekly quality care checklists prior to patient's appointments.
- Assisted in virtual follow-ups through telemeds.
Cashier
BootBarn
Arlington, TX
08.2023 - 06.2024
- Administered refunds, returns, and exchanges efficiently.
- Exhibited proficient time management.
- Ensured customers received relevant information.
- Trained new hires in customer service standards.
- Utilized suggestive selling techniques.
- Remembered customer preferences.
- Minimized transaction errors.
- Handled cash, credit, debit, and gift card payments.
- Achieved 80% accuracy.
- Assisted in translation for Spanish speaking customers
- Handled cash, credit, and gift card transactions securely.
- Resolved customer inquiries and complaints promptly and professionally.
- Stocked shelves and ensured adequate inventory levels for popular items.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
Hospital Intern
Scottish Rite for Children Orthopedic and Sports Medicine
Dallas, TX
02.2023 - 04.2023
- Collaborated with physicians and nursing staff.
- Improved patient comfort levels.
- Improved scheduling of medical procedures.
- Delivered direct patient care.
- Improved patient satisfaction.
- Performed initial assessments.
- Minimized treatment delays.
- Provided Spanish translation for medical terms.
Education
High School Diploma -
High School of Health Professions Townview Magnet Center
Dallas, TX05-2024
Associate of Science -
Tarrant County College
Fort Worth, TX05-2028
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Bilingual
- EMR / EHR
- Patient-focused care
- Reliable team player
- Compassionate
- Maintaining confidentiality
- Appointment setting
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Office Based Surgery Medical Assistant
Momentum Spine and Joint
06.2025 - Current
Medical Assistant
Momentum Spine and Joint
07.2024 - 06.2025
Cashier
BootBarn
08.2023 - 06.2024
Hospital Intern
Scottish Rite for Children Orthopedic and Sports Medicine
02.2023 - 04.2023
High School Diploma -
High School of Health Professions Townview Magnet Center
Associate of Science -
Tarrant County College