Jazlynn Winnie
Graysville,TN
Summary
Goal oriented worker seeking long term career track employment with an exceptional company where I can both display my current skills and develop greater career strengths
Overview
7
7
years of professional experience
Work History
Relationship Banker
Regions Bank
09.2024 - Current
- Accurately handled deposits, withdrawals, cashing checks, money orders, loan payments and transfers
- Managed and balanced cash drawers with no outages
- Assisted customers, resolved account issues, answered inquires, and provided personalized financial solutions
- Promoted bank products and identified customers needs for cross selling
Caregiver
Visiting Angels
04.2024 - 09.2024
- Responsible for daily care of elderly or impaired individuals
Patient Service Representative
Erlanger Baroness Hospital
01.2023 - 08.2023
- Provided exceptional customer service to patients, answering all questions and concerns regarding upcoming procedures and cost
- Verified insurance eligibility and coverage for patients
- Conducted discussions regarding copayment, coinsurance, and deductible patient liability, uncomfortable at times; to ensure appropriate debt resolution
- Received, documented, and reconciled patient payments
- Entered patient information, included by not limited to demographic, insurance, and medical history into electronic medical record system
- Managed patient registration process, confirming accuracy and completeness of self and peers
- Successfully investigated insurance claim denials and appeals
Dispatcher
F2F Transport
08.2022 - 12.2022
- Served as the single point of contact for drivers and both internal and external personnel to ensure timely delivery of good and materials
- Managed conflict resolution with customers, drivers, and other partners to encourage professional and mutually respectable relationships
- Directed dispatching, routing, and tracking of a dedicated team of twenty-six fleet vehicles
- Trained and provided guidance to new team members to apply best practices and comply with all company and government protocol and regulations
- Maintained ongoing professional relationship with shippers, receivers, and drivers to increase trust, reliability, and rapport
Office Manager
The Office of Dr. Christopher Prater, MD
01.2019 - 08.2022
- Maintained computer and physical filing system
- Created, maintained, and updated filing systems for paper and electronic documents
- Updated all reports, managed accounts, and generated reporting for company database
- Served in all administrative duties to oversee the office inventory activities, including ordering, accounts payable, creating, and reconciling requisitions, and stocking receipt of shipment
- Served as coach and mentor for new hires related to all company processes, while managing employees to achieve maximum production results
Education
Social Work
Chattanooga State Community College
Chattanooga, TNSkills
- Exceptional Customer Service
- Initiative-taking
- Debt Resolution
- Team Management
- Time Management
- Collaborator
- Data Entry
- Account Management
- Medical Terminology Knowledge
- Excellent Critical Thinking Skills
Timeline
Relationship Banker
Regions Bank
09.2024 - Current
Caregiver
Visiting Angels
04.2024 - 09.2024
Patient Service Representative
Erlanger Baroness Hospital
01.2023 - 08.2023
Dispatcher
F2F Transport
08.2022 - 12.2022
Office Manager
The Office of Dr. Christopher Prater, MD
01.2019 - 08.2022
Social Work
Chattanooga State Community College