Natanya Parsons
Everett,WA
Summary
Banking professional prepared to excel in client-focused environment. Background in delivering personalized financial advice and contributing to significant customer retention. Known for reliable collaboration and adaptability to changing needs. Skilled in financial analysis and customer engagement.
Overview
11
11
years of professional experience
Work History
Relationship Banker
Coastal Community Bank
07.2025 - Current
- Cultivated strong customer relationships through personalized banking solutions and proactive communication.
- Collaborated with clients to assess financial needs and recommend appropriate banking products.
- Executed daily transactions accurately while ensuring compliance with regulatory guidelines.
- Led initiatives to enhance customer experience, resulting in increased satisfaction scores.
Senior Customer Service Representative
Pacific Premier Bank
10.2023 - 06.2025
- Develop effective solutions for customers and staff by identifying problems and drawing valid conclusions.
- Create user-friendly procedural guides for newly onboarded staff, enhancing their integration and performance.
- Collaborate with team members to improve overall customer service performance and achieve departmental goals.
Barista Shift Supervisor
OffRoad Espresso
08.2022 - 09.2023
- Forecasted resource needs by analyzing customer demand data, optimizing staff deployment to meet service requirements.
- Managed financial operations by compiling and balancing cash receipts prior to shift transitions.
- Trained newly hired employees, ensuring adherence to established policies and procedures.
Administrative Assistant
Connectwise
03.2015 - 07.2022
- Managed daily office operations, ensuring a well-organized and efficient workspace.
- Processed invoices and expense reports in compliance with company policies, maintaining accurate financial records.
- Scheduled and coordinated meetings for executives and mid-level management, facilitating smooth communication and collaboration.
Education
Associates - Business Technology, Business Administration
Everett Community College
Everett, WA06.2015
Skills
- Escalation Management
- Representative Training
- CRM Software
- Procedure Writing
- Exceptional Customer Service
- Relationship building and management
- Customer Service-oriented
- Sales expertise
Timeline
Relationship Banker
Coastal Community Bank
07.2025 - Current
Senior Customer Service Representative
Pacific Premier Bank
10.2023 - 06.2025
Barista Shift Supervisor
OffRoad Espresso
08.2022 - 09.2023
Administrative Assistant
Connectwise
03.2015 - 07.2022
Associates - Business Technology, Business Administration
Everett Community College