Jazmin Carter
Fairbanks
Summary
Knowledgeable member service representative with proven background in enhancing member satisfaction and addressing concerns promptly. Possesses valuable experience in managing member inquiries and resolving issues efficiently. Demonstrated ability in effective communication and problem-solving to support team goals.
Overview
5
5
years of professional experience
Work History
Member Service Representative
Golden Valley Electric Assn
08.2023 - Current
- Helped large volume of members every day with positive attitude and focus on member satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Cross-trained and assisted other member service sections (billing and credit)
- Verified customer identification and documentation for compliant transactions.
Barista
Glacier Grind Coffee LLC
10.2020 - 08.2023
- Served as assistant manager for 6 months and then manager for 2 years
- Supervised daily operations, ensuring high-quality beverage preparation and customer service standards.
- Trained and mentored new baristas on equipment usage and best practices for efficiency.
- Used POS system to accurately enter orders and process payments.
- Managed inventory levels, ordering supplies to minimize waste while maintaining product availability.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
Education
High School Diploma -
Austin E Lathrop High School
Fairbanks, AKSkills
- Customer Service
- Detailed-oriented
- Problem solving
- Efficient task handling
- Transaction processing
Timeline
Member Service Representative
Golden Valley Electric Assn
08.2023 - Current
Barista
Glacier Grind Coffee LLC
10.2020 - 08.2023
High School Diploma -
Austin E Lathrop High School