Jazmin Cochran
Fredericksburg,VA
Summary
Proactive and adaptable customer service professional recognized for strong problem-solving abilities and teamwork. Experienced in managing customer inquiries and optimizing service delivery, ready to leverage expertise to enhance operational efficiencies.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Marine Corps Association & Foundation
Quantico, VA
09.2025 - Current
- Assisted customers with inquiries, providing accurate information and resolving issues efficiently.
- Managed customer interactions through phone, email, and chat platforms, ensuring timely responses.
- Documented customer feedback to improve service processes and enhance user experience.
- Collaborated with team members to streamline workflow and improve efficiency in service delivery.
- Addressed escalated concerns promptly, demonstrating strong problem-solving abilities in high-pressure situations.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained up-to-date knowledge of products and services offered.
Digital Personal Shopper
Walmart
Fredericksburg, VA
07.2023 - 08.2025
- Trained new team members on digital tools and best practices for personal shopping services.
- Streamlined order fulfillment processes, resulting in quicker delivery times for customers' online purchases.
- Selected and gathered items for customer orders, ensuring accuracy and quality standards.
- Navigated store layouts efficiently to optimize shopping routes and minimize time spent on tasks.
- Communicated with customers to confirm preferences and address any special requests during order fulfillment.
- Ensured proper storage of perishable items during transportation, minimizing spoilage or damage risks.
- Collaborated with team members to enhance service delivery and streamline operational workflows.
Sales Associate
Cracker Barrel
Fredericksburg, VA
08.2022 - 06.2023
- Assisted customers in product selection and provided personalized recommendations.
- Managed inventory levels, ensuring stock availability and timely replenishment.
- Processed transactions accurately using point-of-sale systems to enhance efficiency.
- Collaborated with team to maintain store presentation standards and promotional displays.
- Monitored sales trends, providing feedback for optimizing product placement strategies.
- Resolved customer inquiries and complaints, fostering positive shopping experiences.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Education
Bachelor of Arts - Studio Arts
University of Mary Washington
Fredericksburg, VA05-2025
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Computer proficiency
- Problem resolution
- Payment processing
- Paperwork processing
- Administrative support
- Quality control
- Account management
Timeline
Customer Service Representative
Marine Corps Association & Foundation
09.2025 - Current
Digital Personal Shopper
Walmart
07.2023 - 08.2025
Sales Associate
Cracker Barrel
08.2022 - 06.2023
Bachelor of Arts - Studio Arts
University of Mary Washington