Jazmin Coppini
San Tan Valley,AZ
Summary
Knowledgeable and dedicated customer service professional with extensive experience in management and client relations. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Seeking to apply expertise in a new capacity, ensuring efficient reservation handling and superior customer satisfaction.
Overview
8
8
years of professional experience
Work History
Shop Manager/ Educator
Drybar
08.2020 - Current
- Applied industry expertise and customer service skills to address concerns and enhance loyalty, in fast paced environments
- Established and communicated performance goals, guiding employees to achieve them while evaluating and providing constructive feedback for skills improvement
- Maintained professional and positive work environment while managing multiple projects with strong organizational and time management skills
- Cultivated positive relationships with 20+ employees, boosting company morale and promoting employee retention
- Scheduled customer appointments and rearranged individual time slots to meet demand
- Answered customer questions about products and services, helped locate merchandise, and promoted key items
- Built loyal clientele through exceptional customer service and attention to detail in styling techniques
- Increased salon revenue by up selling products and additional treatments during appointments
- Used social media platforms to promote salon and services
- Established relationships with local businesses for cross-promotion opportunities benefiting both parties involved
- Proficient in various systems including, Booker, Monday.com, Salon Cloud, Schoox, and Netsuite
Relationship Manager
Bank of America
09.2018 - 06.2019
- Established and cultivated client relationships, providing guidance on their financial goals and needs
- Proficiently facilitated openings of various accounts, including checking, savings, credit cards, and CD's
- Executed wire transfers
- Conducted effective communication through phone calls and scheduled appointments
Shop Manager + Spa Supervisor
Drybar + Miraval Spa
04.2016 - 08.2020
- Managed and supervised schedules, training, and coaching for a team of 15+ Drybar employees
- Led various aspects of operations, including purchasing, inventory, marketing, conference calls, interviewing, hiring, company demos, and guest services
- Utilized systems including Booker, Salesforce, Adaco, Win Retail, and Resort Suite
- Supervised the oversight of 90+ spa employees, handing spa operations encompassing guest services and recovery, facility maintenance, schedules, and reception responsibilities
Education
Business+Early Childhood Education -
Saddleback College
Mission Viejo, CACosmetology -
Career Academy of Beauty
Garden Grove, CA2012
Skills
- Employee and Operations Management
- Customer Service
- Problem Resolution
- Training and Development
- Team Leadership
- Organization
- Analytical and Critical Thinking
- Product Sales
- Quality Control
- Time Management
- Communication
Timeline
Shop Manager/ Educator
Drybar
08.2020 - Current
Relationship Manager
Bank of America
09.2018 - 06.2019
Shop Manager + Spa Supervisor
Drybar + Miraval Spa
04.2016 - 08.2020
Business+Early Childhood Education -
Saddleback College
Cosmetology -
Career Academy of Beauty